Alicja Serafin

I am a highly motivated and goal-driven recruiter with long-standing background in the in sales and customer service industry. 

I contributed critical thinking, leadership, and great work ethic towards business improvement in my previous role. 

I would be happy to provide greater detail about my skills and work history. I am very interested in meeting to review your needs and possible solutions I could offer.

Accenture, Jan 2022- March 2023
Recruiter- Assessments Specialist IT Technology and Consulting Sector

Support early talent candidates from the first point of application to their first day with 'Client' with a focus on delivery and excellent candidate experience. Stakeholder management: universities, colleges, and NEET organisations. Organising virtual insight event, employability session, and careers fair. Promoting the roles and sourcing candidates through online channels. Conducting high-volume Virtual Assessment Centres. Interviewing candidates. Facilitating exercises. Evaluate candidates based on their interview and assignment performance and answer candidates’ queries regarding the application process. Determine qualification criteria for each position. Hosting weekly digital chat sessions to support and advise candidates scheduled to attend Assessment Centre. Build and maintain relationships with internal and external stakeholders. Being a point of contact for candidate queries.

EWI Recruitment, Sept 2021-Dec 2021
Recruitment Consultant for International Renewable Energy Sector
Manage the entire recruitment lifecycle to deliver a seamless and all-encompassing service. Tracking candidates and screened all applicants based on their qualifications and background. Interviewing job seekers to meet targets for vacancy fulfilment. Headhunting specialist candidates and developing relationships with senior stakeholders and line managers throughout the recruitment process. Deciding for the advertisement of vacancies. Maintaining relationship with energy companies such as: AECOM, Andritz, EDF, ATB, ELC, ENEL Green Powe, Entura, Global Hydro, SIMENS Energy, SWECO, Wapda.

Concentrix, May 2020- Sep 2021 
Customer Care Advisor
Answering general customer inquiries, obtaining customer information and data, inputting consumer data, and file information. Working in partnership with other departments as the liaison between customers and clients. Handle customer enquiries, answering any questions and queries over the phone, or online. Provide support and comprehensive service information to customers. Build relationships with customers.

The Craibstone Suites, July 2019-May 2020
Receptionist/Administrator
Managed internal and external communication management systems to ensure regular communication with all stakeholders. Directed clerical and administrative staff aimed at improving productivity and task completion without delay. Maintained and operated a variety of office equipment to ensure smooth operations of routine office dealings. Prepared and processed invoices with a keen focus on zero discrepancies in monetary records. Organized and coordinated meetings to gather feedback from workforce and provide briefing about business operations.
Key Accomplishments:
• Promoted and increased positive customer reviews on social media and other platforms which resulted in an increase from 85% to 98%.

Specsavers, May 2014-July 2019
Supervisor
Build and maintain strong relationship with clients, stakeholders and colleagues through communication, proactive responses, and willingness to help. Independently manage workload with regular updates to the Framework team. Direct Management of 6 employees for multiple projects. Ensure that all staff are familiar with the system and procedures within department. Check if products have been received and correlate with invoices. File orders in customer records. Manage and further develop direct debts schemes, growing the number of customers on direct debit. Check and place orders with suppliers and deal with internal and external complaints. Keep up to date with new strategies, developments, and updates along with meeting and exceeding all personal and team goals. 
 

Robert Gordon University, SEPT 2020- JAN 2022
PGCert Energy Management
Developed basic understanding of analysing energy sector strategies, including energy finance considerations, appreciation of renewable energy management and the economics of the oil and gas industry. Gained knowledge of specific applications of management principles and tools to address environmental, operational, and strategic risk management considerations. Worked in a group and produced an economics modelling for petroleum exploration and production projects considering risk and imprecise data. 
BA (Hons) Management with Human Resource Management | Robert Gordon University, Aberdeen, Scotland, 2019
HND Business | North East Scotland College, Aberdeen, Scotland, 2017
HNC Business | North East Scotland College, Aberdeen, Scotland, 2013