Aliya Naqvi

I’m a friendly and proactive individual with a strong passion for delivering excellent customer service. My experience in front-of-house and customer-facing roles has equipped me with strong communication skills, the ability to handle fast-paced environments, and a focus on creating positive experiences for every customer. I enjoy working as part of a team, adapting quickly to new challenges, and taking initiative to ensure smooth day-to-day operations. I take pride in being approachable, reliable, and always ready to go the extra mile to support both customers and colleagues.

I have hands-on experience in customer-facing and operational roles, with a proven ability to deliver excellent service in fast-paced environments. I’ve worked in front-of-house and retail settings, handling cash transactions, managing customer inquiries, and supporting smooth daily operations. Alongside this, I’ve gained valuable internship experience in project management and community growth, where I led teams, conducted market research, and contributed to business development strategies. My background reflects a blend of customer service expertise, teamwork, adaptability, and strong communication skills

I hold a BSc (Hons) in Business Management (First Class) from Lancaster University, where I built a strong foundation in business strategy, finance, and operations. Achieving first-class honours reflects my dedication, analytical ability, and commitment to excellence, all of which I bring to my professional work.