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Almas Hussain

Almas Hussain

Expert CX innovator for growth and profitability
London, Greater London

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About Almas Hussain:

Owing to my motivation to accept new challenges and having been a senior product manager for more than 8 years in agile technology companies like Amazon & Vedanta, I would explore some challenging product management roles for my future path. As part of my competitive roles, I have supported E-Commerce, Marketing and Supply chain by delivering innovative products to improve customer experience, website conversion, pricing, user growth, forecasting and contract management. Hence, I have evidently understood the holistic dynamics of a business enterprise working on both micro and macro level. Now I aim to put my first-hand learnings and product management experience to solve more versatile problems across the world.

In conclusion, I am convinced that with my proven track record of problem solving and customer obsession, I can add value to any company's customer offerings.

Experience

2020 - 2022: Senior Product Manager @ AMAZON; United Kingdom

  • Improved checkout conversion by 45% YoY through upgrade in customer checkout journey
  • Reduced refunds by 13% through transformation of end-to-end checkout and post-shopping experience
  • Implemented new UI/UX features for payment, tracking, accurate delivery and customer details validation
  • Developed team of Product Managers for offering enhanced delivery experience across 180+ countries
  • Minimized 3rd party variable cost by 8% YoY through rate negotiations and API integrations
  • Introduced CX/DX dashboard and review mechanisms to sustain delivery reliability and customers’ trust

2019 - 2019: MBA Product Intern @ XNEXT; Italy

  • Launched ERP Platform for better resource planning based on agile scrum and lean methodology
  • Presented strategic roadmap to support scale-up from 3 X-ray units per year to 50 X-ray units per year

2017 - 2018: Strategy Consultant to CEO @ VEDANTA RESOURCES; India

  • Evaluated growth strategy & risk mitigation of commercial power projects worth £24B
  • Revamped Go-To-Market strategy, expanding business development in 4 overseas markets

2014 - 2017: Senior Product Marketing Manager @ VEDANTA RESOURCES; India

  • Augmented EBITDA by £276MM by strategic marketing products & customer relationship
  • Executed Value-based Pricing products, resulting in 25% YoY growth in profitability
  • Launched products for streamlined vendor onboarding, benchmarking & reporting of competitors’ insights

2012 - 2014: Senior Product Manager @ VEDANTA RESOURCES; India

  • Launched forecasting product for coal logistics & captive power availability, reducing Power outage by 87%
  • Slashed fixed cost by73%, revitalizing customer relationship and B2B sales products
  • Introduced product for One-Stop-Shop of all contracts and negotiations with 50+ energy traders

2008 - 2012: Automation Manager @ VEDANTA RESOURCES; Australia

  • Enhanced operations productivity by 23% through troubleshooting & failure analysis of automation devices
  • Improved technical capacity by 16% through launch of technical projects using PLC programming 
  • Reduced inventory cost by 21% through introduction of data driven sparesmanagement system

Education

2018 - 2019: MBA @ SDA BOCCONI School of Management; Italy

Master of Business Administration (MBA) in Marketing & Business Innovation

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