Alva Leung

As a BNO visa holder eligible to work in the UK, I am fluent in Cantonese and Mandarin, with conversational English (Trinity B1 certified), enabling me to collaborate with diverse teams. I am highly organised, detail-oriented, and available to start immediately

PROFESSIONAL EXPERIENCE

Owner – Corporate Uniform Sales & Marketing

Self-Employed, Hong Kong                             2004 – 2019

• Managed full client lifecycle: onboarding (contracts, RTW-equivalent checks), amendments, terminations.

• Designed and maintained electronic client database (Excel) – reduced data errors by 25% through validation protocols.

• Issued offers & contracts via email/DocuSign-style templates; tracked SLAs to meet monthly billing cycles.

• Produced monthly sales/absence reports using pivot tables for management review.

• Handled daily inbox (50+ queries/week), escalating complex cases to suppliers/partners.

• Supported recruitment: advertised roles, shortlisted CVs, scheduled supplier interviews.

Customer Service Representative

Various Companies, Hong Kong                           1998 – 2004

• First point of contact for 100+ weekly enquiries; resolved 95% at first contact.

• Accurately logged customer data into CRM, ensuring GDPR-equivalent compliance.

• Coordinated with internal teams to update contract terms and process leavers.

EDUCATION & QUALIFICATIONS

Diploma in Business Management

Hong Kong Polytechnic University                                 1998

Trinity College London – GESE Grade 5 (B1)                      2019

Foundation Certificate in Vocational Putonghua I                2018–2019

—————————————————————————————————

LANGUAGES

Cantonese: Native | Mandarin: Fluent | English: Conversational (B1)