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Amanda Fowler

Amanda Fowler

Senior Customer Success Manager

Technology / Internet

St Albans, City and District of St. Albans, Hertfordshire

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About Amanda Fowler:

A dedicated customer experience manager and a centric leader with 24 years of experience in Customer Experience, Customer Success, Service Delivery, and IT Transformation. Proven expertise in stakeholder management, partner/vendor collaboration, and service improvement with a strong focus on product adoption and growth.  Passionate about enhancing customer relationships and driving business value through strategic planning, operational excellence and strategic guidance.

Experience

Core Competencies

  • Customer Success Strategy | Executive Engagement | Account Retention & Growth
  • Service Delivery Excellence | ITIL Processes | Lifecycle Management | Critical Incident Reduction
  • Digital & IT Transformation | Stakeholder Management | Vendor & Partner Enablement
  • Contract Negotiation | Business Case Development | Customer Advocacy | Cross-functional Leadership

Education

ITIl V3 Foundation Certification

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