Andrew Wilcox

Results-driven Hard Services Facilities Account Manager with over 35 years of experience in electrical and multi-trade facilities management. Adept at leading large-scale operations, optimising PPM and reactive maintenance, and delivering high-quality FM services. Recognised for strategic leadership, compliance excellence, and stakeholder collaboration across education and commercial sectors.

Professional Experience

Hard Services FM Account Manager

Dalkia Facilities Ltd – University of Lincoln
Jan 2023 – May 2025

Negotiated 2-year contract extension, driving account growth.

Delivered £4.6M FM contract across 100+ buildings, achieving SLA compliance.

Developed asset register for long-term maintenance planning.

Managed 40+ staff/subcontractors; led successful KPI performance.

Streamlined CAFM workflows, achieving 70% first-fix rate.

FM Contract Manager

Inviron – University of Lincoln
Dec 2021 – Jan 2023

Key contributor to ‘Team of the Year’ award.

Reorganised team structure and maintenance planning processes.

Led stakeholder negotiations on compensation events.

Oversaw KPI tracking, compliance, and staff PDRs.
 

MIET – Member, Institution of Engineering and Technology

MIWFM – Member, Institute of Workplace and Facilities Management

NVQ Level 3 in Electrical Installation

IOSH Managing Safely

TQUK Level 3 Emergency First Aid

EDF First Leader Programme

L8 Responsible Person Training

CRB Approved