Angus G K Howard

Experienced communicator with strong understanding of both B2B, B2C and SaaS sales, customer service, relationship management and business domains consisting of FinTech, MedTech, Construction, Insurance and Recruitment. Ambitious individual keen to explore opportunities of Analysis and Product ownership within the tech space. Constantly striving to better myself and proud to offer any employer honesty, integrity and a work ethic that is second to none. Bringing a positive attitude towards any task that is presented and from that bring out the best results within the team.Experienced communicator with strong understanding of both B2B, B2C and SaaS sales, customer service, relationship management and business domains consisting of FinTech, MedTech, Construction, Insurance and Recruitment. Ambitious individual keen to explore opportunities of Analysis and Product ownership within the tech space. Constantly striving to better myself and proud to offer any employer honesty, integrity and a work ethic that is second to none. Bringing a positive attitude towards any task that is presented and from that bring out the best results within the team.

Top skills
Problem Solving • Leadership • Relationship Building • Communication • Interpersonal Skills

NTT DATA UK&I
Solutions Manager
Jun 2024 - Present · 5 mos
London Area, United Kingdom
General Profile 
• Supervises the daily activities of business support, technicians and/or production teams 
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager
• Typically does not perform the work supervised

Functional Knowledge
• Requires understanding and application of procedures and practices within own area and basic knowledge of other areas

Business Expertise
• Understands how the team relates to other closely related teams to improve efficiency

Leadership
• Has formal supervisory responsibilities; sets priorities for and coaches associates to meet deadlines

Problem Solving 
• Uses judgment to identify and resolve dayto-day problems

Impact
• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives within their area
• Guided by local business needs and established practices

Interpersonal Skills
• Uses tact and diplomacy to exchange information and address sensitive issues
General Profile • Supervises the daily activities of business support, technicians and/or production teams • Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors • Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager • Typically does not perform the work supervised Functional Knowledge • Requires understanding and application of procedures and practices within own area and basic knowledge of other areas Business Expertise • Understands how the team relates to other closely related teams to improve efficiency Leadership • Has formal supervisory responsibilities; sets priorities for and coaches associates to meet deadlines Problem Solving • Uses judgment to identify and resolve dayto-day problems Impact • Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives within their area • Guided by local business needs and established practices Interpersonal Skills • Uses tact and diplomacy to exchange information and address sensitive issues
Skills: Product Strategy · Business Acumen · Attention to Detail · Strategic Planning · Virtual Assistance · Relationship Building · Customer-Focused Service · Product Discovery · Team Management · Presentation Skills · Business Requirements · Stakeholder Management · User Requirements · Documentation · Agile Project Management · Product Service · Face-to-face Communication · Product Vision · Problem Solving · Technical Project Delivery · People Management · Product Lifecycle Management · Interpersonal Skills · Oral Communication · Stakeholder Workshops · Analytical Skills · Social Collaboration
Skills: Product Strategy · Business Acumen · Attention to Detail · Strategic Planning · Virtual Assistance · Relationship Building · Customer-Focused Service · Product Discovery · Team Management · Presentation Skills · Business Requirements · Stakeholder Management · User Requirements · Documentation · Agile Project Management · Product Service · Face-to-face Communication · Product Vision · Problem Solving · Technical Project Delivery · People Management · Product Lifecycle Management · Interpersonal Skills · Oral Communication · Stakeholder Workshops · 

Solutions Senior Analyst
Jun 2022 to Jun 2024 · 2 yrs 1 mo
London, England, United Kingdom
- Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills 
- Builds knowledge of the company, processes and customers
- Solves a range of straight forward problems
- Analyses possible solutions using standard procedures
- Receives a moderate level of guidance and direction

Functional Knowledge
- Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets to a level where learnings can be shared with others

Business Expertise
- Understands key business drivers and needs of stakeholders; uses this understanding to accomplish own work

Leadership
- No supervisory responsibilities but may provide guidance to or train new associates

Problem Solving
- Solves standard problems by analysing possible solutions using experience, judgment and precedents and accepts consequences.

Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills
- Explains information to others in straightforward situations and gains trust from stakeholders
General Profile - Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills - Builds knowledge of the company, processes and customers - Solves a range of straight forward problems - Analyses possible solutions using standard procedures - Receives a moderate level of guidance and direction Functional Knowledge - Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets to a level where learnings can be shared with others Business Expertise - Understands key business drivers and needs of stakeholders; uses this understanding to accomplish own work Leadership - No supervisory responsibilities but may provide guidance to or train new associates Problem Solving - Solves standard problems by analysing possible solutions using experience, judgment and precedents and accepts consequences. Impact - Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills - Explains information to others in straightforward situations and gains trust from stakeholders
Skills: Product Strategy · Business Acumen · Attention to Detail · Strategic Planning · Virtual Assistance · Relationship Building · Customer-Focused Service · Product Discovery · Team Management · Presentation Skills · Business Requirements · Stakeholder Management · User Requirements · Documentation · Agile Project Management · Product Service · Face-to-face Communication · Product Vision · Problem Solving · Technical Project Delivery · People Management · Product Lifecycle Management · Interpersonal Skills · Oral Communication · Stakeholder Workshops · Analytical Skills · Social Collaboration
Skills: Product Strategy · Business Acumen · Attention to Detail · Strategic Planning · Virtual Assistance · Relationship Building · Customer-Focused Service · Product Discovery · Team Management · Presentation Skills · Business Requirements · Stakeholder Management · User Requirements · Documentation · Agile Project Management · Product Service · Face-to-face Communication · Product Vision · Problem Solving · Technical Project Delivery · People Management · Product Lifecycle Management · Interpersonal Skills · Oral Communication · Stakeholder Workshops · Analytical Skills · Social Collaboration

Business Analyst
Geeks Ltd · Full-time
Mar 2021 - May 2022 · 1 yr 3 mos

The role of the business analyst in software development is to be the bridge between clients, users and project development teams. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical stakeholders.
As part of a cross-functional team, Business Analysts at Geeks take ownership of the requirements of software development projects. That means explaining functionality to other team members, working closely with clients stakeholders to seek clarification, and incorporating change requests into low fidelity wireframes. In addition business analysts will create state diagrams, data maps and process models to enhance the team’s understanding.

Key Responsibilities:
● Gathering business requirements for less complex bespoke software using analysis workshops

● Creating business process documentation, such as swimlanes, business activity models and activity diagrams
● Creating system diagrams such as state diagrams and sequence diagrams
● Assisting in the production of tender documents
● Communicating system design to development teams
● Elaborating and discussing solution options with stakeholders
● Analysing data requirements and information flow

Skills:

● Creative thinking
● Effective communication
● Curiosity and a desire to be a lifelong learner
● Agility & adaptability
● Proactivity and enthusiasm
● Impact and purpose driven behaviour
● Drive
● Positivity and solution orientation
● Analytical thinking
● Process-orientation
● Detail obsession
The role of the business analyst in software development is to be the bridge between clients, users and project development teams. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical stakeholders. As part of a cross-functional team, Business Analysts at Geeks take ownership of the requirements of software development projects. That means explaining functionality to other team members, working closely with clients stakeholders to seek clarification, and incorporating change requests into low fidelity wireframes. In addition business analysts will create state diagrams, data maps and process models to enhance the team’s understanding. Key Responsibilities: ● Gathering business requirements for less complex bespoke software using analysis workshops ● Creating business process documentation, such as swimlanes, business activity models and activity diagrams ● Creating system diagrams such as state diagrams and sequence diagrams ● Assisting in the production of tender documents ● Communicating system design to development teams ● Elaborating and discussing solution options with stakeholders ● Analysing data requirements and information flow Skills: ● Creative thinking ● Effective communication ● Curiosity and a desire to be a lifelong learner ● Agility & adaptability ● Proactivity and enthusiasm ● Impact and purpose driven behaviour ● Drive ● Positivity and solution orientation ● Analytical thinking ● Process-orientation ● Detail obsession
Skills: Product Strategy · Business Acumen · Attention to Detail · Strategic Planning · Virtual Assistance · Relationship Building · Customer-Focused Service · Product Discovery · Team Management · Business Process Analysis · Presentation Skills · Business Requirements · Stakeholder Management · User Requirements · Documentation · Agile Project Management · Product Service · Face-to-face Communication · Product Vision · Problem Solving · Technical Project Delivery · People Management · Product Lifecycle Management · Interpersonal Skills · Oral Communication · Stakeholder Workshops · Analytical Skills · Social Collaboration
Skills: Product Strategy · Business Acumen · Attention to Detail · Strategic Planning · Virtual Assistance · Relationship Building · Customer-Focused Service · Product Discovery · Team Management · Business Process Analysis · Presentation Skills · Business Requirements · Stakeholder Management · User Requirements · Documentation · Agile Project Management · Product Service · Face-to-face Communication · Product Vision · Problem Solving · Technical Project Delivery · People Management · Product Lifecycle Management · Interpersonal Skills · Oral Communication · Stakeholder Workshops · Analytical Skills · Social Collaboration

Property Investment Consultant
RWinvest · Full-time

Jul 2020 to Jan 2021 · 7 mos
Contacting potential investors looking to invest in buy to let properties, focussing primarily in the North West region. Negotiating prices and payment terms to get the best deals for my clients. Inviting clients to our luxurious office space and show apartment for face to face meetings or showing clients via our digital viewings across Liverpool and Manchester. Liaising with other departments to ensure sales go through on time and helping clients through the exchange process. Consistently working towards individual and team sales targets and at many points surpassing the targets that were in place.
Contacting potential investors looking to invest in buy to let properties, focussing primarily in the North West region. Negotiating prices and payment terms to get the best deals for my clients. Inviting clients to our luxurious office space and show apartment for face to face meetings or showing clients via our digital viewings across Liverpool and Manchester. Liaising with other departments to ensure sales go through on time and helping clients through the exchange process. Consistently working towards individual and team sales targets and at many points surpassing the targets that were in place.
Skills: Business Acumen · Relationship Building · Face-to-face Communication · Problem Solving · Interpersonal Skills · Oral Communication
Skills: Business Acumen · Relationship Building · Face-to-face Communication · Problem Solving · Interpersonal Skills · Oral Communication

Sales Account Manager
Flashbay · Full-time
May 2019 - Jun 2020 · 1 yr 2 mos
London, United KingdomLondon, United Kingdom
Creating new and reforging relationships with existing customers across the whole of the U.K. and Ireland, whilst managing a large pipeline to provide branded tech goods for blue chip customers as Oracle, NHS and Namco Bandai. Regularly achieved Top New Business Salesperson of the month within the GB team.
Creating new and reforging relationships with existing customers across the whole of the U.K. and Ireland, whilst managing a large pipeline to provide branded tech goods for blue chip customers as Oracle, NHS and Namco Bandai. Regularly achieved Top New Business Salesperson of the month within the GB team.
Skills: Business Acumen · Relationship Building · Face-to-face Communication · Problem Solving · People Management · Interpersonal Skills · Oral Communication · Social Collaboration
Skills: Business Acumen · Relationship Building · Face-to-face Communication · Problem Solving · People Management · Interpersonal Skills · Oral Communication · Social Collaboration

Personal Wine Advisor
Laithwaites Wine · Full-time
May 2018 - May 2019 · 1 yr 1 mo
London, United KingdomLondon, United Kingdom
Telephone sales representative for their main selling campaign as well as working functions at their flagship store, The Arch. Through training and completing the WSET Level 2 qualification I have gained a broad knowledge of wines and spirits, which led me to work with some high-profile customers on their Fine Wine selections to ensure their needs and tastes were catered for accordingly.
Telephone sales representative for their main selling campaign as well as working functions at their flagship store, The Arch. Through training and completing the WSET Level 2 qualification I have gained a broad knowledge of wines and spirits, which led me to work with some high-profile customers on their Fine Wine selections to ensure their needs and tastes were catered for accordingly.
Skills: Relationship Building · Face-to-face Communication · Problem Solving · Interpersonal Skills · Oral Communication

Bath Spa UniversityBath Spa University

Bachelor of Arts (BA), Performing Arts2010 - 2013

Skills include: constructive thinking and listening, personal interaction and empathy skills, and effective communication alongside practical and creative expertise. Experience of performance building personal confidence, whilst participating in ensembles enabling experience in leadership. This also required organisation and teamwork.