Anna Marcinow-Lach

Motivated and goal-oriented professional in the field of project management, project administration, and customer service and support. Proficient in fostering effective communication, engaging stakeholders, ensuring end-to-end project management, and maintaining detailed documentation. Actively pursuing new opportunities within innovative and dynamic organizations, aiming to leverage my expertise in project management and customer relationship management to deliver outstanding experiences and enhance customer satisfaction.

Project Manager at Rotork PLC (Bath, UK):

• Led the development of an Obsolescence Management Portfolio and successfully managed multiple IT projects within the portfolio.
• Oversaw projects from initiation to closure, emphasizing effective communication and stakeholder engagement.
• Collaborated with senior management, business units, and external vendors to define project objectives, scope, and requirements.
• Developed comprehensive project plans, aligned with business goals, and ensured high-quality project documentation.
• Managed project risks, issues, and dependencies, implementing mitigation strategies.
• Facilitated communication between project teams and stakeholders.
• Managed projects up to £2 million, involving on-shore and off-shore teams.
• Conducted regular project status meetings and presented progress to senior management.
• Coordinated cross-functional teams, monitored progress, and resolved conflicts.
• Mentored junior project managers to foster skill growth.

Project Coordinator at Synertec LTD (Bristol, UK):

• Effectively managed a portfolio of over thirty concurrent projects.
• Ensured project delivery met customer specifications and acceptance criteria.
• Coordinated projects from initiation to closure, identifying risks through open communication.
• Leveraged time management best practices for efficient project management.

Business Development Representative at Radiodetection LTD (Bristol, UK):

• Led a global D365 CE Re-launch project and improved user adoption through comprehensive training programs.
• Optimised operational procedures and customized the CRM system to enhance customer response timeframes and lead generation.
• Oversaw a national market mapping project, identifying untapped potential in the utility sector.
• Successfully launched a national "Multi-utility" marketing campaign, resulting in increased lead generation.

Customer Service Supervisor at Filtration LTD (Bristol, UK):

• Demonstrated leadership by fostering exceptional customer experiences.
• Established and trained the Customer Service team.
• Streamlined processes and procedures for an efficient working environment.

Customer Service Representative (Maternity Cover) at Radiodetection LTD (Bristol, UK):

• Delivered proficient customer service with a 100% track record.
• Managed sales orders and warranty service requests for customers and distributors across EMEA and APAC regions.

Account Rectification Specialist at Lloyds Banking Group (Bristol, UK):

Product Manager at Integart Sp. z o.o. (Wroclaw, Poland):

• Generated sales leads through effective product demonstrations.
• Achieved significant sales growth for floor laminate foil and printable foil through certification and remarketing strategies.
• Conducted sales analysis and collaborated with the Marketing department to develop marketing strategies.
• Established product pricing for new releases to achieve revenue and profitability objectives.

Education:

• Bachelor's Degree in Children Psychology and Therapy from the University of Wroclaw.

Training/Courses:

• Microsoft Project Online from Wellingtone.
• Dynamics 365 Customer Engagement Application from QA LTD.
• Essential Management Skills Course from EFFECTIVE DEVELOPMENT SOLUTIONS LIMITED.
• Communicate Effectively from LTDCERTIFICATION AND MEMBERSHIPS.

Certifications and Memberships:

• MAPM Full Member from the Association for Project Management.
• Certified SAFe® 5 Agilist from Scaled Agile Inc.
• Agile PM® Practitioner from APMG International.
• APM PFQ from the Association for Project Management.