Annas Abourahma

I am an enthusiastic and hardworking individual with a proven track record in customer-facing roles, seeking part-time or full-time opportunities to leverage my excellent customer service skills and teamwork abilities. My diverse experiences, from working as a Temporary Customer Assistant at Marks and Spencer to serving as a Counter Assistant and Cashier at Ashton Fishmongers Ltd, have honed my ability to thrive in dynamic, fast-paced environments while delivering exceptional service.

My commitment to customer satisfaction is evident in my previous roles, where I consistently assisted customers with inquiries, handled transactions efficiently, and addressed concerns with professionalism and care. Volunteering with Tenovus Cancer Care further developed my organizational skills and dedication to community service, reinforcing my passion for helping others.

With strong IT skills, including certifications in Microsoft PowerPoint and Word, I am well-equipped to handle various administrative tasks. My educational background, highlighted by A*AA in A-Levels and 12 A* GCSEs, reflects my dedication and ability to excel academically. As a bilingual speaker of Arabic and English, I can communicate effectively with a diverse range of individuals.

Punctual, reliable, and detail-oriented, I pride myself on my ability to manage time efficiently and work collaboratively to boost team morale. My leadership experience as vice-captain of a junior football team demonstrates my ability to lead and motivate others. I am eager to bring my skills, enthusiasm, and positive attitude to a dynamic team and contribute meaningfully to any role I undertake.

FULLY FLEXIBLE SCHEDULE

Marks and Spencer
Temporary Customer Assistant (August 2023 - October 2023)

• Delivered high-quality customer service in a busy retail environment
• Assisted customers with inquiries and transactions

Ashton Fishmongers Ltd, Cardiff Market
Counter Assistant and Cashier (June 2021 - August 2021)

• Worked efficiently in a fast-paced setting, serving multiple customers simultaneously
• Handled card and cash transactions and addressed customer concerns
• Performed general cleaning and unpackaging duties

Tenovus Cancer Care
Volunteer (September 2021 - February 2021)

• Organized backrooms and managed in-store transactions

Studied at Radyr comprehnsive school - acheived 12 A* at GCSE
A levels at Radyr Sixth form A*AA in Maths, Chmeistry and Advanced WBQ

Current Pharmacy student at university