Anthony Marques

I am a creative, original, high energy polyglot. Fluently speaking French, Portuguese, and Spanish; improving on Italian (from competent to fluent) and Russian (from elementary). Have an unquenchable thirst for knowledge, thriving through challenges, with amazing interpersonal abilities, natural sales and marketing skills. Always aiming in providing outstanding, personalised and beyond satisfactory customer service, with an all-time enthusiastic, proactive, professional, and positive attitude. I definitely will bring something to your team.

Assistant manager | Titu RESTAURANT | June 2022 – September 2020

TITU is a cozy gastronomical restaurant in the heart of Mayfair (Shepherd Market).

• Maintained the restaurant financially afloat, and brought in profits with a very aggressive marketing strategy.
• Brought the service standards to heights unreached before.
• Worked with Opentable©, and used it to improve the guest’s feel and well-being, by noting any details about many of our regular guests, also for marketing and sales purposes.
• Improving the looks and ergonomics of the menu and venue.
• Literally brightening up the venue with my legendary soft skills and humour.

Assistant manager | L’ETO Caffe | April 2021 – September 2015

L’ETO is a Russian family owned chain of restaurants/coffee shops, with four branches around London, and eight more in the Middle East.

• Improved customer service, by showing the importance of every step, good intentions, and attitude in the service industry; also obtaining an unaccountable number of excellent reviews.
• Built a dream team of waiters and baristas, by leading, training and managing them.
• Rethought and got the back of the house more ergonomic.
• Cashing up, sales, staff (de)briefing and other reports.
• Brought up some positive atmosphere, knowledge, and conflict solving competences.

Customer relationship manager | Chateau form’ | December 2014 – April 2012

Châteauform’ is a French high-end catering company, with many branches in Europe. I worked for the Paris V branch.

• Raised the number of events in our venue by 15%, by acquiring an incredible amount of guests, and proposing new catering options.
• Got our guests to feel special and valued what increased our incomes.

French state nurse diploma, November 2010, C.H.U. Henri mondor, Créteil

First Aid certificate, june 2007, C.H.U. henri mondor, Créteil

Bachelor of biophysics, July 2005, E.t.s.l., Paris xiii

Baccalaureate of Biochemistry (A level), July 2003, E.t.s.l., Paris xiii

Diploma for youth leaders and workers, June 2002, Centre Valeyre, Paris IX

Brevet des collèges (CSGE), July 1999, collège Jacques Decour, Paris IX