Anusha C

Service and Design Researcher specialising in behavioural insights, service systems, and participatory design. Experienced in conducting qualitative research, synthesising insights, and translating findings into scalable service interventions across civic, education, and wellbeing contexts. Skilled in stakeholder collaboration, journey mapping, and designing evaluation frameworks to measure impact and engagement.

Design for Good | London, UK
Innovation Fellow | Jan 2025 – Jun 2025                                                                        

• Conducted and synthesised user research to inform service design solutions within a cross-industry innovation programme.
• Translated research insights into structured frameworks and user-facing content for Play360’s digital platform.
• Collaborated with stakeholders from organisations including Lloyds, PepsiCo, and McKinsey to align research outputs with strategic goals.
• Delivered a resource-based website improving accessibility and clarity of insights for diverse user groups.

Lighthouse Art & Language Lab| Mumbai, India
Design Research & Product Development | Jul 2023 – Feb 2024

• Conducted design research to support the development of educational products and services for school aged audiences (B2B2C).
• Translated educational intent and research insights into clear, audience specific narratives across digital and physical touchpoints.
• Improved clarity and consistency of user facing communication by refining language, structure, and visual hierarchy.
• Supported cross functional teams in aligning product messaging with user needs and organisational goals.

Hettich India Pvt. Ltd. | Mumbai, India
Product Design Intern | Jan 2022 – Apr 2022                                                           

• Developed user centred furniture concepts addressing constraints of compact urban living.
• Applied research and concept development within real manufacturing and business constraints.

Royal College of Art — Master of Arts in Product Design                                                                           Sept 2025

Coventry University & Raffles College of Higher Education — Bachelor of Arts, Product Design        Jun 2023