Archana Krishnan

I am a Junior Business Analyst at Moneybarn, a leading provider of vehicle finance for customers with non-standard credit history. I have a Bachelor of Engineering in Electronics and Communication Engineering from Dr. M V Jayaraman College of Engineering, Bangalore, and completed my Master's degree in Business Analytics and Big Data from the University of Liverpool Management School. I have certifications in Tableau Desktop Specialist and Certified Scrum Product Owner (CSPO), and I am skilled in strategic analysis, agile and waterfall methodologies, and SQL.

In my current role, I have contributed to enhancing the efficiency, compliance, and customer treatment of various business processes, such as data retention, dealer warranty, recovery agents, and payment plans. I have performed impact assessments, conducted requirements sessions, utilized BPMN for business process visualization, produced comprehensive business requirement documentation, and analysed and aligned current and future processes with service delivery objectives. I have also worked with diverse stakeholders, from clients to senior management, fostering effective collaboration and communication. I am passionate about solving complex business problems and I am eager to learn from and share my insights with other professionals in the field. I strive to bring diverse perspectives and experiences to the team.

Junior Business Analyst, Vanquis Banking Group – Moneybarn, UK                                                                

Projects:

• Streamlined the New Business Onboarding process by automating the acceptance of dealer warranty forms, leading to a  increase in processing speed and a reduction in manual work hours.
• Spearheaded the onboarding of 2 new recovery agents, contributing to a remarkable improvement in vehicle recovery success rates, directly impacting the organization's bottom line.
• Successfully mitigated GDPR non-compliance risk by implementing data retention policy, achieving a data retention across the entire Reporting Server for Personal data beyond 6 years. 
• Delivered accurate Default Notices and Termination trend reports, driving strategic decisions thereby improving financial performance
• Automized payment promise process to reduce manual task of agents and delay in the processing the payment promise.

Responsibilities:

• Performed impact assessments to analyse the root cause, risks, business objectives and the effect of problems or opportunities on the system, teams, and processes and quantify potential business benefits.
• Directed and facilitated cross-functional workshops, ensuring comprehensive capture and management of business requirements, translating them into functional specifications for IT teams, leading to alignment with organizational goals and minimizing adjustments, thus maintaining clarity throughout the project.
• Utilized Business Process Model and Notation (BPMN) for business process visualization, reducing the gap between ‘To-Be’ from ‘As-Is’ for faster alignment with specified requirements.
• Skilfully managed, and monitored relationships between stakeholders of all levels clearly and regularly.
• Actively participated in Agile methodologies, writing and prioritizing user stories and aiding in QA test case creation, thereby enhancing the agility and adaptability of the project development process.
• Performed User Acceptance Testing (UAT) by writing and reviewing the test cases, and collaborated with stakeholders to ensure features are in line with business.
• Actively participate in retrospectives to incorporate lessons learned into future projects.
• Aligned the requirements with compliance to statutory and company procedures, including security policies.
• Working across both Agile and Waterfall Methodologies 

Business Analyst, NTT Data Global Delivery Services, India                                                                            Project:

• Spearheaded the successful onboarding of 4 new product codes, resulting in product availability and rise in customer satisfaction.

Responsibilities:

• Collaborated with cross-functional teams to gather and analyse business requirements, translating them into functional specifications for IT teams.
• Identifying and managing the project risks, challenges and benefits and create mitigation plans to address them.
• Facilitated key workshops, meetings, and interviews with a range of stakeholders from business users through to engineering leads capturing these requirements at both the business and technical levels.
• Created BPMN Maps to enhance comprehension of business processes in alignment with requirements.
• Produced comprehensive business requirement documentation, including use cases, user stories, and risk analysis, to provide a structured foundation for project development and decision-making.
• Collaborated with the development team to ensure alignment between business requirements and technical solutions.
• Participated writing and reviewing the user stories in sprints,  analysing for prioritizing the user stories in sprint planning sessions, and following up with developers and testers.

Software Developer, NTT Data Global Delivery Services,India                                                                        

• Received a "Spot Award" in 2017 for Automating manual tasks to enhance efficiency.
• Conducted root cause analysis to identify & provide lasting solutions for production incidents, reducing recurring issues
• Utilized SQL in Teradata & advanced MS Excel functions for data analysis, enabling data-driven decision-making and optimizing processes.
• Prepared monthly and weekly status reports, keeping stakeholders informed and enabling transparent project tracking.
• Proficiently resolved production incidents within SLA, conducting impact analysis based on business requirements, resulting in reduction in incident resolution time.

M.Sc. Business Analytics & Big Data: University of Liverpool Management School (Distinction)              

• Relevant Courses: Digital Strategy, Project & Portfolio Management in Organisation, Enterprise Systems with SAP, Big Data Analytics for Business Data Mining & Machine Learning.
• Dissertation: An Analysis of the impact of using Sales Forecasting methods to enhance automotive industry finance performance: Benchmarking fintech technology company – Visa VS Mastercard

BEng. Electronics &Communication Engineering: Dr. M V Jayaraman College of Engineering (Merit)