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Argy Liatsis

Argy Liatsis

IT Support Analyst/Technician

Services provided: Network Support Services , Email, Phone & Chat Support , Customer Support Representatives , IT Support , Desktop Applications , Tech Support , Technical Support / Help Desk (Hardware / Software) , Support & IT

Technology / Internet

Salford, Salford
£13 / hour
Approximate rate

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About Argy Liatsis:

Proactive, self-motivated and confident IT Technician with over 4 years of IT support and customer service experience, and more than 4 years of experience building, maintaining and installing computer hardware/software.

Experience

AKKODIS 2021 – 2023

Application IT Analyst

  • Delivered backup and support for the Epic Cupid HSCNI project via Teams.
  • Authored technical specs for bespoke software and contributed to SDLC docs.
  • Engaged stakeholders on a weekly basis.to capture software configuration requirements.
  • Completed comprehensive training modules on Data Protection and GDPR principles.
  • Contributed to Service Delivery Management process during ERP software implementation.
  • Took ownership of operational project data and provided reports to project managers.

 

Astron Computers 2016 -2019

Application Hardware Support Analyst

  • Provided in-house software support from basic software tools (Microsoft Office, etc.) to bespoke/in-house software for a team of eight (8) members.
  • Installed and configured physical local area networks for company clients.
  • Handled customer ticket requests as 1st line support via Zendesk about bespoke software.
  • Provided 2nd line support while working at clients’ sites.
  • Used Active Directory to accommodate new and old company system users
  • Captured user requirements about bespoke software as part of stakeholder management.
  • Participated in bespoke software quality assurance during testing phase(s)
  • Took ownership and authored tech and application manuals for in-house, bespoke software.

Education

BSc (Hons) in Computer Science - The University of Sheffield (Graduation year - 2019)

MSc in Technology Management - The Open University (Milton Keynes) (Currently Studying)

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