Arjun Namas

I am currently pursuing my BTEC Level 3 in IT at Uxbridge College (Hayes Campus) and I’m passionate about building a successful career in the IT industry by doing multiple projects and online courses and gaining certificates that prove my knowledge and expertise while attending networking events, job fairs and taking part in work experience in the IT industry to get more of an idea of the sector of IT I will pursue in my career. My interest in technology started at a young age, building small computers like Kano and Raspberry Pi which inspired me to focus on computer-based subjects during secondary school, such as:

• Computer Science
• Information Technology
• Graphic Design
• Business Studies

These subjects laid the foundation for my skills and passion, encouraging me to explore hobbies like game development, content creation, graphic design, computer building, and completing online IT courses.

Technical Skills & Learning Areas

• Programming (C++ & Python)
• Website Development
• Databases (Microsoft Access)
• Social Media for Business Applications
• IT Theory
• Computer Science

I’ve also gained practical experience managing business social media accounts, creating spreadsheets, and assisting with technology related tasks in a professional setting. Additionally, my IT focused hobbies, such as designing digital art and completing online courses, have expanded my IT related knowledge.

Why Me?

• Accessibility: Living near a train station in London ensures I can commute efficiently to any workplace.

• Passion: IT has always been more than a career to pursue, it’s a lifelong passion that I continue to develop.

• Adaptability: I’ve worked in environments where I needed to assist staff with computer systems, manage bookings, and stay organized under pressure.

• Reliability: I have on-site workplace experience that has helped me develop key skills such as time management, ensuring I consistently arrive on time and well-prepared, and teamwork, allowing me to collaborate effectively with colleagues to complete tasks efficiently and to a high standard.

Looking For

I am seeking work experience or apprenticeship opportunities where I can apply my skills, gain hands on experience, and continue growing as an IT professional.

Laptop Specialist | Technical Product Advisory
John Lewis & Partners | Oxford Street London

As a Laptop Specialist, I supported customers in selecting the most suitable laptops by applying my IT knowledge and Computer Science GCSE foundations to real world use cases. I focused on understanding how customers planned to use their devices and translated technical specifications into clear practical recommendations.

I advised across a wide range of laptops sold at John Lewis including Apple MacBook, Microsoft Surface, HP, Lenovo, ASUS, Acer, Samsung, Dell, and Chromebook devices, matching hardware performance to user needs such as study work creative tasks and everyday use.

Key Responsibilities
• Recommended laptops using knowledge of CPUs RAM storage operating systems and performance trade offs
• Explained differences between Intel AMD and Apple Silicon processors and how they affect speed battery life and multitasking
• Advised on Windows macOS and ChromeOS based on customer requirements
• Guided customers on memory storage display size and form factor choices
• Supported accessory pairing including docks chargers monitors and Apple accessories
• Used EPOS CSS and KIT systems to check availability locate stock and complete purchases
• Managed the full customer journey from consultation to checkout including stock handling and secure payment

Skills Applied
• Computer Science GCSE knowledge applied in a commercial environment
• Strong understanding of laptop hardware and operating systems
• Ability to simplify technical concepts for non technical customers
• Confident working independently while meeting service and sales targetsLaptop Specialist | Technical Product Advisory John Lewis & Partners | Oxford Street London As a Laptop Specialist, I supported customers in selecting the most suitable laptops by applying my IT knowledge and Computer Science GCSE foundations to real world use cases. I focused on understanding how customers planned to use their devices and translated technical specifications into clear practical recommendations. I advised across a wide range of laptops sold at John Lewis including Apple MacBook, Microsoft Surface, HP, Lenovo, ASUS, Acer, Samsung, Dell, and Chromebook devices, matching hardware performance to user needs such as study work creative tasks and everyday use. Key Responsibilities • Recommended laptops using knowledge of CPUs RAM storage operating systems and performance trade offs • Explained differences between Intel AMD and Apple Silicon processors and how they affect speed battery life and multitasking • Advised on Windows macOS and ChromeOS based on customer requirements • Guided customers on memory storage display size and form factor choices • Supported accessory pairing including docks chargers monitors and Apple accessories • Used EPOS CSS and KIT systems to check availability locate stock and complete purchases • Managed the full customer journey from consultation to checkout including stock handling and secure payment Skills Applied • Computer Science GCSE knowledge applied in a commercial environment • Strong understanding of laptop hardware and operating systems • Ability to simplify technical concepts for non technical customers • Confident working independently while meeting service and sales targets

I work in a high footfall flagship retail environment combining technical product knowledge secure stock handling and ownership of the customer journey. My role goes beyond retail sales and involves using internal systems managing high value inventory supporting technical queries and delivering strong results in fast paced environments.

I regularly manage the full customer journey independently from consultation and stock checks through payment processing and post sale services while maintaining accuracy security and high service standards.

Key Impact
• Top performing seller within the technology department during peak trading periods
• Sold 20+ AirPods in a single day and 60+ Apple products during Black Friday week
• Consistently exceeded mobile payment averages completing 40+ mobile transactions in one week
• Strong performance selling Protect+ warranties AppleCare and value added services

Technology & Systems
• Advised customers on laptops tablets TVs speakers cameras and accessories across Apple Microsoft Samsung Sony LG Bose Amazon Belkin
• Provided frontline technical assistance within the Apple department including troubleshooting devices and setup support
• Confident using EPOS CSS KIT and internal stock systems
• Used CSS to locate and manage high value stock across bulk storage floor stockrooms for click and collect and delivery

Stock Security & Compliance
• Responsible for secure handling of high value technology including locked cabinets bulk stock and controlled access areas
• Followed strict loss prevention procedures including cash handling counterfeit detection and payment fraud awareness
• Maintained secure use of key fobs magnetic locks and stock access points
• Completed mandatory John Lewis Academy training covering data privacy PCI DSS consumer rights fraud prevention fire safety and safe working practices

uxbridge college Information technology Level 3 Btec pearson

Grade: PendingGrade: Pending

Activities and societies: I have indulged into some sports within the college such as basketball and table tennis I've had a passion for basketball and table tennis since high school and was in the basketball team in high school, On the side I also was interested in table tennis. I have indulged both outside and inside facilities. I have also played some piano inside college for fun I have also networked with many different people doing different and similar courses and gained work experience and jobs in doing so.
Activities and societies: I have indulged into some sports within the college such as basketball and table tennis I've had a passion for basketball and table tennis since high school and was in the basketball team in high school, On the side I also was interested in table tennis. I have indulged both outside and inside facilities. I have also played some piano inside college for fun I have also networked with many different people doing different and similar courses and gained work experience and jobs in doing so.

I am currently studying here to pursue my dreams about working in the IT industry I have completed year 1 and studying year 2 of my course as of September 2025 I find this course very interesting fun and useful to pursue my aspirations as there are many sectors in the IT industry covered with the different units.

Units For Year 1: [Overall Grade Merit]

Unit 01 - Information Technology System: Merit

Unit 02 - Creating Systems to Manage Information: Merit

Unit 03 - Using Social Media in Business: Merit

Unit 04 - Programming: Distinction

Unit 05 - Data Modelling: Merit

Unit 06 - Website Development: Distinction



Units For Year 2:



Unit 09 - IT Project Management 

Unit 10 - Big Data And Business Analytics

Unit 11 - Cybersecurity and Incident Management

Unit 12 - IT Technical Support And Management

Unit 14 - IT Service Delivery

Unit 16 - Cloud Storage And Collaboration Tools

Unit 19 - The Internet Of Things