Aroosa Mahmood

I am a postgraduate at the University of Westminster with a Master’s in Management and a Bachelor’s in Business Management. I am a warm, personable, and ambitious individual with a genuine interest in Human Resources and is focused and determined in pursuing a career in this field. I have considerable and relevant knowledge from the various HR modules I have completed and excited to apply this to the workplace. My experience from my current job role has allowed me to develop exceptionally good time management, communication, problem solving and leadership skills. I am an individual who would like to progress within a company whilst also helping a business grow by achieving their goals and maintaining its core values. 

Senior Sales Advisor at House of Fraser, High Wycombe
June 2015 – Current

My daily tasks consisted of:
- Interfaced with customers, determined needs, provided recommendations, solved enquiries and complaints resulting in positive feedback
- Mentored and trained new employees on customer service, merchandising and till operating system
- Upheld excellent employee relationships by providing a supportive, friendly, and helpful environment, particularly to those stressed in the workplace
- Guided and organised teams in planning, implementation, and execution of projects, resulting in company standards being met
- Employed excellent time management skills to maximise efficiency in order to complete projects and reduce errors
- Responsible for supervision of team and overlooking projects when management are absent

Sales Assistant at John Lewis, Location
2013 – 2014

My daily tasks consisted of:
- Achieving team sales targets 
- Providing customers with advice 
- Coping well under pressure in the busy time periods
- Promoting seasonal offers at the time 
- Answering and dealing with any customer queries 
- Opening and closing department tills

Voluntary - Sales Assistant at British Heart Foundation, Location
2011 – 2012

My daily tasks consisted of:
- Helping customers purchase an item from the store
- Helping with any enquiries 
- Merchandising 
- Promoting offers 
- Administration 
 

Management Master of Arts (MA), University of Westminster, London
September 2018 – August 2020                                                                                                                Date of Award: 7th October 2020
Award: Merit (2.1)

Business Management Bachelor of Arts with Honour BA (Hons), University of Westminster, London
September 2015 – July 2018                                                                                                                      Date of Award: 13th July 2018
Award: Second Class Honours (2:1)

Amersham & Wycombe College, Buckinghamshire
September 2013 – June 2015                                                                                                         Distinction, Distinction, Merit achieved in Business Diploma (Equivalent to AAB)

The Highcrest Academy, Buckinghamshire
September 2006 – July 2013                                                                                                                         12 GCSEs grade A*–C (Including English and Mathematics).
2 A Level Grade C