Ashford Glen

I bring 21 years of robust experience in the port and maritime industry, primarily in operations management, Projects, Budgeting, and strategic planning. My background, marked by a proven track record of optimizing operational processes and managing large-scale projects, aligns perfectly with your team's needs.

In my recent role as Senior Manager of Operations at Guyana National Shipping Corporation Limited (Guyana), I played a pivotal role in enhancing operational efficiency and compliance with ISO 9001-2015 standards. My leadership has been instrumental in developing innovative processes and strategic plans and maintaining high-quality control standards.

My knowledge and experiences are focused on Administration, Project Management, Shipping, Transportation, Logistics, Port and Terminal Operations, Chain Supply, Change Management, Maintenance of mechanical equipment and buildings, etc.

Process Improvement.

Successfully identified inefficiencies in operational processes and implemented streamlined workflows that reduced costs by more than (20% of the annual budget), a significant percentage and improved productivity.

Cost Reduction.

Initiated cost-control measures that resulted in measurable savings, such as negotiating or optimizing inventory management, leading to a reduction in operational expenses.

Quality Assurance.

Developed and enforced quality control protocols that improved product/service quality and reduced return rates or customer complaints, enhancing overall customer satisfaction. (ISO 9001-2015)

Team Development

Established training programs that enhanced team skills, leading to improved performance metrics, employee satisfaction scores, or reduced turnover rates.

Project Management

Led successful projects totaling US$3.5m over a three years (Construction of a 14,000 Sqft Modern Bond, Wharf Rehabilitation, installation of Mooring Piles, Astphalting Terminal compound, installation of Led Lights, Purchasing of Capital Items for the company from inception to completion within budget and timeframe, demonstrating effective project management capabilities. 

Cross-Department Collaboration

Fostered collaboration between different departments (sales, finance, Terminal, Shipping &logistics and Maintenance) to create integrated processes that improved service delivery and operational efficiency.

Crisis Management

Effectively managed operations through unexpected challenges (e.g, supply chain disruptions, economic downturns) by developing contingency plans and ensuring business continuity.

Contract Management 

Managing contracts, including drafting contracts, reviewing terms and conditions, negotiating agreements, such as cost savings and resolving contract disputes with clients. 

Strategic Planning

Developing and implementing operational strategies to meet the organization's goals and objectives 

Team Leadership

Managing and leading a team of operations staff, including hiring, training, and performance management.

Process Improvement

dentifying inefficiencies in operations and implementing process improvements to increase efficiency and productivity.

Budget Management

Overseeing the budget for the operations department, including budget planning, monitoring expenses, and ensuring financial goals are met.

Stakeholder Communication

Collaborating with other departments, senior management, and external stakeholders to ensure operations align with overall business objectives.

Risk Management:

Identifying and mitigating operational risks to ensure smooth and uninterrupted business operations.

Quality Control 

Implementing quality control measures to maintain high standards in product or service delivery.

Performance Monitoring

Tracking key performance indicators (KPIs) to measure the effectiveness of operations and identify areas for improvement.

Regulatory Compliance

Ensuring operations comply with relevant laws, regulations, and industry standards

Master of Port & Maritime Management (2020-2022)
University of the West Indies, Arthur Lok Jack School of Business

Diploma in General Management (2009-2010)
American Management Association, The Business School

Postgraduate Diploma in Finance and Risk Management (2023)
Athena Global Education

Executive Diploma in Business Communication (2023)
Athena Global Education

Diploma in Environment Health and Safety Management (2023)
Athena Global Education

Diploma in International Human Resource Management (2023)
Athena Global Education

Diploma in Operations Management (Ops) (2023)
Alison

Diploma in Port Logistics (PL)

West Coast Maritime Institute (Canada)