Asif Safdar

A Hard-working associate with smart ideas and a good attention to details. Have good team
management and organizing skills. Sportive and lifelong learner who enjoys facing
challenges. A Hard-working associate with smart ideas while having good attention to
details. Active and quick adaptable to different working conditions. A great team player with
individual thinking and motivation skills.

• Managing the on-floor operations
• Loading the items into the shelves
• Attending on floor customer queries.

• Assisted customers via phone, email, and chat, addressing inquiries, resolving issues, and
providing product/service information.
• Handled escalated customer complaints and worked to find satisfactory resolutions in a
timely manner.
• Processed orders, returns, and exchanges accurately and efficiently, ensuring a positive
customer experience.
• Maintained detailed records of customer interactions and transactions in the CRM system.
• Collaborated with cross-functional teams to address customer needs and improve service
processes.
• Contributed to the development of training materials and best practices for customer
service team members.

Masters of Public Administration: I effectively manage and administrate my staff to provide quality of products and services to the customers and ensure best customer service satisfaction and maintain friendly and trustworthy relationship with the our valuable customers.