
Babu Banstola
Customer Service / Support
About Babu Banstola:
I am an SIA licenced security officer with more than 16 years of experience working in customer-facing environments and commercial/government buildings. Although I am primarily based at a Government Office in Reading through MITIE already cleared United Kingdom Security Vetting (UKSV) and previously worked in OCS and helped my OCS colleagues at other sites too. I have used multiple industrial CCTV surveillance systems and commercial alarm systems over the years. I have excellent communication skills and good command of the English language. This has helped me to be a good team player while striking a balance between being cordial yet firm with people when the situation calls for it. I regularly use my IT literacy and knowledge of surveillance systems to prepare and submit incident reports after addressing and recording the incidents. I generally like to keep myself fit thus I am physically sound, energetic and strong.
Experience
- Reception duties such as dealing with incoming calls and queries in a professional and timely manner
- Checking ID passes with a professional and friendly approach
- Controlling access points of staff, visitors & contractors
- Dealing requests and enquiries from building tenants, employees and visitors
- Monitoring industrial CCTV surveillance systems and commercial alarm systems
- Shift leadership roles and reporting
- Deactivating and activating of alarm
- Controlling the use of keys and other equipment as required
- Reporting any faults to the relevant department
- Escalating major incidents to the security manager and building manager
- Protecting the security and safety of buildings and premises
- Assistance in training new Security officers and briefing standard operating procedures.
- Observing the health & safety policies is adhered to.
- Exterior and interior patrolling of premises and curtain potential security incidents.
Education
Academic qualification:
- MSc - Tribhuvan University, Institute of Agriculture & Animal Science, Nepal, 2001
- BSc - Punjab Agricultural University, Punjab, India, 1985
Professional training:
- Level 2 door supervision SIA Licence
- Level 2 security guarding (SG) SIA Licence
- Public Space Surveillance (PPS) SIA License
- Health & safety
- Computer and office management
- Level 3 Award in Emergency First Aid at Work
- A Banksman Training course
IT skills:
- Experienced user of industrial CCTV surveillance systems and commercial alarm systems
- Proficient user of MS office package including Outlook, Word, Excel and PowerPoint
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