Beatrice Ngene

Dedicated and certified Salesforce Administrator with 7+ years' experience, merging a successful 5-year Sales Manager role with over 2.5 years as a Salesforce Administrator/Consultant. Proven multi-cloud expertise in Sales, Service, and Marketing Cloud, leveraging insights from my sales management background to drive successful project execution. Possesses a proven track record of supporting, and optimizing Salesforce ecosystems, driving business benefits, and enhancing end-user experiences. Detail-oriented and results-driven professional with the ability to configure and maintain Salesforce platforms, ensuring seamless alignment with business processes and objectives. Committed to continuous improvement and fostering a collaborative team environment.

 Manage and maintain the Salesforce platform, ensuring its optimal performance and alignment with business needs.
 Provide routine administration, first-line support, and effective communication for all Salesforce users.
 Develop and implement new functionalities, flows, validation rules, and process changes to enhance overall efficiency.
 Administer user setup, profiles, roles, and permissions to ensure data security and access controls.
 Generate and maintain reports, and dashboards to support data-driven decision-making.
 Collaborate with stakeholders to understand requirements, troubleshoot issues, and act as a problem solver.
 Collaborated with key stakeholders to gather requirements and translate them into scalable Salesforce solutions.
 Deliver training sessions for new and existing users to maximize Salesforce utilization.
 Conduct regular data audits, cleanups, and migrations to uphold data integrity and quality.
 Stayed up-to-date on the latest Salesforce features and advised on best practices for implementat

Bachelor of Science degree in Microbiology Techniques