
Beatriz Bueno Garcia
Customer Service / Support
About Beatriz Bueno Garcia:
I am a dynamic and dedicated professional with over 10 years of diverse work experience across various industries. I bring exceptional organizational, communication, and problem-solving skills, with proven expertise in customer service, administration, and sales. I thrive in high-pressure environments, meeting strict deadlines while ensuring precision and quality. Bilingual in English and Spanish, I am adaptable, flexible, and passionate about helping others and creating positive experiences both for clients and within teams.
Experience
Beatriz Bueno Garcia
📍 Greater London
Key Skills
- Bilingual: Fluent in English and Spanish
- Microsoft Office Suite Proficiency
- Strong organizational and multitasking abilities
- First Aid Certified
- Safeguarding knowledge for children and adults
- Excellent interpersonal and communication skills
- Problem-solving and conflict resolution
- Adaptability to high-demand environments
- Professional and customer-focused attitude
- KEY SKILLS Assessing mental capacity
- Experience in dealing with consumer and corporate clients
- Professional telephone manner and excellent customer services approach
Personal Values
- Respect
- Compassion
- Responsibility
- Positive Thinking
- Integrity
- Professionalism
- Perseverant
Professional Experience
Teaching Assistant | Zen Educate Agency
2020 - 2024 | Primary Schools, London
- Supported teachers with lesson planning, class management, and student attendance tracking.
- Worked one-on-one and in small groups with students needing additional support.
- Supervised classroom and extracurricular activities, ensuring safety and engagement.
- Assisted with grading, classroom preparation, and parental communication.
- Developed and led fun activities to enhance student learning and social skills.
Youth Support Worker | AEDA
2022 - 2023
- Provided personal care and assisted with daily tasks, including meal prep and hygiene.
- Maintained accurate care documentation and ensured communication with healthcare teams.
- Prompted medication intake and facilitated independent living for service users.
- Ensured safeguarding protocols were followed, reporting and following up on issues.
Swim Instructor & Lifeguard at Beaches and Pools| Various Locations, Spain
2020 - 2022
- Taught swimming lessons, covering a range of techniques from beginner to advanced.
- Maintained a safe environment, adhering to emergency protocols and safety measures.
- Designed lesson plans tailored to student needs, providing personalized feedback.
- Managed pool and beach environments, ensuring equipment cleanliness and functionality.
Store Assistant | Zapp Delivery Company
2021 - 2022
- Managed product picking, packing, and dispatching efficiently, using barcode technology.
- Monitored and replenished stock, ensuring documentation accuracy for delivery.
- Picking up orders with the device on the wrist and scan as taking the product.
- Handled frozen and refrigerated goods, maintaining high standards of hygiene and safety.
- Communicated with delivery staff to ensure timely dispatch and order fulfilment.
Full-Time Nanny / Spanish Tutor-Teacher
2016 - 2021
- Managed the daily routines of children, laundry/Ironing, including school runs, meal preparation, and activities.
- Taught Spanish as a second language, tailoring lessons to the children's age and level.
- Organized indoor and outdoor activities, fostering both educational and creative growth.
- Supported children’s development through structured play, learning, and bedtime routines.
Youth Support Worker | Lighthouse Care Solution
2017 - 2020
- Assisted with personal care and daily tasks for service users, promoting independence.
- Managed daily care reports and ensured communication with medical professionals (Doctors, therapists).
- Facilitated safeguarding and responded to service user complaints, ensuring follow-up.
Housekeeper Cleaner & Cleaner Supervisor
2018 - 2021
- Supervised cleaning staff, managed schedules, and ensured compliance with safety regulations.
- Conducted quality checks and ordered supplies, ensuring cleanliness and maintenance standards.
- Performed cleaning tasks, including sanitizing offices and common areas, ensuring hygiene.
Store Assistant | Bershka
2017 - 2018
- Provided exceptional customer service and managed stock, ensuring the shop floor was well-organized.
- Handled transactions, operated the till, and processed payments.
- Maintained visual merchandising standards and ensured the store was clean and inviting.
Store Assistant | Primor (Spain)
2017 (Christmas Term)
- Provided exceptional customer service and managed stock, ensuring the shop floor was well-organized.
- Handled transactions, operated the till, and processed payments.
- Maintained visual merchandising standards and ensured the store was clean and inviting.
Shop Assistant | Louis Vuitton
2016 - 2017
- Supported customers through the buying process, offering product knowledge and recommendations.
- Ensured clothing items etc were kept tidy and organized on shop floor.
- Assisted in visual merchandising, ensuring a luxury experience for clients.
- Managed stock, handled transactions, and maintained store presentation to high standards.
Receptionist/Administrator | Hotel Ruiseñor
2015 - 2016
- Greeted guests, managed bookings, and handled check-ins/check-outs.
- Answered calls and assisted with guest inquiries, ensuring a welcoming environment.
- Managed meeting room bookings and performed fire safety and health checks.
Real Estate Agent | Tecno-Casa
2014 - 2015
- Conducted property viewings and communicated with clients regarding sales and rentals.
- Managed office calls, inquiries, and sales, closing multiple property deals during tenure.
- Built and maintained strong relationships with buyers, sellers, and landlords.
Barista/Waitress | Restaurant Lenbranzas
2013 - 2014
- Provided high-quality customer service, taking orders, serving food and beverages.
- Ensured cleanliness and maintenance of the dining area, following health regulations.
- Assisted in up selling and promoting daily specials, improving customer experience.
Store Assistant & Picker Packer | Mercadona Supermarket
2012 - 2013
- Managed stock, assisted with customer inquiries, and ensured proper product placement.
- Handled complaints and returns, ensuring smooth customer service operations.
- Assisted in maintaining the cleanliness and organization of the store environment.
Education
- Currently Studying: Marketing and Business Management | University of West London
- High School Graduate (GCSE): Santiago Apostol School, Madrid
- Certifications:
- Paediatric First Aid
- Lifeguard Training/ Teaching Assistant
- Customer Service Training
- English Course (Escape Campus School London)
- Updated Service DBS
- Safeguarding Training
Education
EDUCATION
- Currently Studying: Marketing and Business Management | University of West London
- High School Graduate (GCSE): Santiago Apostol School, Madrid
- Certifications:
- Paediatric First Aid
- Lifeguard Training/ Teaching Assistant
- Customer Service Training
- English Course (Escape Campus School London)
- Updated Service DBS
- Safeguarding Training
SKILLS
- First Aid
- Moving and handling
- Recording and reporting
- Positive behaviour support
- Safeguarding knowledge for children and adults
- Assessing mental capacity
- Dealing with challenging behaviour
- Skills and Software Packages
- Professional telephone manner and excellent customer services approach.
- Excellent interpersonal and communication skills.
- Fluent at speaking English, Spanish.
- Experience in dealing with consumer and corporate clients.
- Good problem-solving skills with the ability to prioritise workload.
- Flexible, adaptable, and responsive to change.
- A prolific user of Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint
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