Beatriz Bueno Garcia

I am a dynamic and dedicated professional with over 10 years of diverse work experience across various industries. I bring exceptional organizational, communication, and problem-solving skills, with proven expertise in customer service, administration, and sales. I thrive in high-pressure environments, meeting strict deadlines while ensuring precision and quality. Bilingual in English and Spanish, I am adaptable, flexible, and passionate about helping others and creating positive experiences both for clients and within teams.

Beatriz Bueno Garcia
📍 Greater London 

Key Skills

• Bilingual: Fluent in English and Spanish
• Microsoft Office Suite Proficiency
• Strong organizational and multitasking abilities
• First Aid Certified
• Safeguarding knowledge for children and adults
• Excellent interpersonal and communication skills
• Problem-solving and conflict resolution
• Adaptability to high-demand environments
• Professional and customer-focused attitude
• KEY SKILLS Assessing mental capacity
• Experience in dealing with consumer and corporate clients
• Professional telephone manner and excellent customer services approach

Personal Values

• Respect 
• Compassion
• Responsibility
• Positive Thinking
• Integrity
• Professionalism
• Perseverant

Professional Experience

Teaching Assistant | Zen Educate Agency

2020 - 2024 | Primary Schools, London

• Supported teachers with lesson planning, class management, and student attendance tracking.
• Worked one-on-one and in small groups with students needing additional support.
• Supervised classroom and extracurricular activities, ensuring safety and engagement.
• Assisted with grading, classroom preparation, and parental communication.
• Developed and led fun activities to enhance student learning and social skills.

Youth Support Worker | AEDA

2022 - 2023

• Provided personal care and assisted with daily tasks, including meal prep and hygiene.
• Maintained accurate care documentation and ensured communication with healthcare teams.
• Prompted medication intake and facilitated independent living for service users.
• Ensured safeguarding protocols were followed, reporting and following up on issues.

Swim Instructor & Lifeguard at Beaches and Pools| Various Locations, Spain

2020 - 2022

• Taught swimming lessons, covering a range of techniques from beginner to advanced.
• Maintained a safe environment, adhering to emergency protocols and safety measures.
• Designed lesson plans tailored to student needs, providing personalized feedback.
• Managed pool and beach environments, ensuring equipment cleanliness and functionality.

Store Assistant | Zapp Delivery Company

2021 - 2022

• Managed product picking, packing, and dispatching efficiently, using barcode technology.
• Monitored and replenished stock, ensuring documentation accuracy for delivery.
• Picking up orders with the device on the wrist and scan as taking the product.
• Handled frozen and refrigerated goods, maintaining high standards of hygiene and safety.
• Communicated with delivery staff to ensure timely dispatch and order fulfilment.

Full-Time Nanny / Spanish Tutor-Teacher

2016 - 2021

• Managed the daily routines of children, laundry/Ironing, including school runs, meal preparation, and activities.
• Taught Spanish as a second language, tailoring lessons to the children's age and level.
• Organized indoor and outdoor activities, fostering both educational and creative growth.
• Supported children’s development through structured play, learning, and bedtime routines.

Youth Support Worker | Lighthouse Care Solution

2017 - 2020

• Assisted with personal care and daily tasks for service users, promoting independence.
• Managed daily care reports and ensured communication with medical professionals (Doctors, therapists).
• Facilitated safeguarding and responded to service user complaints, ensuring follow-up.

Housekeeper Cleaner & Cleaner Supervisor

2018 - 2021

• Supervised cleaning staff, managed schedules, and ensured compliance with safety regulations.
• Conducted quality checks and ordered supplies, ensuring cleanliness and maintenance standards.
• Performed cleaning tasks, including sanitizing offices and common areas, ensuring hygiene.

Store Assistant | Bershka

2017 - 2018

• Provided exceptional customer service and managed stock, ensuring the shop floor was well-organized.
• Handled transactions, operated the till, and processed payments.
• Maintained visual merchandising standards and ensured the store was clean and inviting.

Store Assistant | Primor (Spain)

2017 (Christmas Term)

• Provided exceptional customer service and managed stock, ensuring the shop floor was well-organized.
• Handled transactions, operated the till, and processed payments.
• Maintained visual merchandising standards and ensured the store was clean and inviting.

Shop Assistant | Louis Vuitton

2016 - 2017

• Supported customers through the buying process, offering product knowledge and recommendations.
• Ensured clothing items etc were kept tidy and organized on shop floor.
• Assisted in visual merchandising, ensuring a luxury experience for clients.
• Managed stock, handled transactions, and maintained store presentation to high standards.

Receptionist/Administrator | Hotel Ruiseñor

2015 - 2016

• Greeted guests, managed bookings, and handled check-ins/check-outs.
• Answered calls and assisted with guest inquiries, ensuring a welcoming environment.
• Managed meeting room bookings and performed fire safety and health checks.

Real Estate Agent | Tecno-Casa

2014 - 2015

• Conducted property viewings and communicated with clients regarding sales and rentals.
• Managed office calls, inquiries, and sales, closing multiple property deals during tenure.
• Built and maintained strong relationships with buyers, sellers, and landlords.

Barista/Waitress | Restaurant Lenbranzas

2013 - 2014

• Provided high-quality customer service, taking orders, serving food and beverages.
• Ensured cleanliness and maintenance of the dining area, following health regulations.
• Assisted in up selling and promoting daily specials, improving customer experience.

Store Assistant & Picker Packer | Mercadona Supermarket

2012 - 2013

• Managed stock, assisted with customer inquiries, and ensured proper product placement.
• Handled complaints and returns, ensuring smooth customer service operations.
• Assisted in maintaining the cleanliness and organization of the store environment.

Education

• Currently Studying: Marketing and Business Management | University of West London
• High School Graduate (GCSE): Santiago Apostol School, Madrid
• Certifications:
  • Paediatric First Aid
  • Lifeguard Training/ Teaching Assistant
  • Customer Service Training
  • English Course (Escape Campus School London) 
  • Updated Service DBS
  • Safeguarding Training

EDUCATION

• Currently Studying: Marketing and Business Management | University of West London
• High School Graduate (GCSE): Santiago Apostol School, Madrid
• Certifications:
  • Paediatric First Aid
  • Lifeguard Training/ Teaching Assistant
  • Customer Service Training
  • English Course (Escape Campus School London) 
  • Updated Service DBS
  • Safeguarding Training

SKILLS 

• First Aid
• Moving and handling
• Recording and reporting
• Positive behaviour support
• Safeguarding knowledge for children and adults
• Assessing mental capacity
• Dealing with challenging behaviour                                                                              
• Skills and Software Packages
• Professional telephone manner and excellent customer services approach.
• Excellent interpersonal and communication skills. 
• Fluent at speaking English, Spanish.
• Experience in dealing with consumer and corporate clients.
• Good problem-solving skills with the ability to prioritise workload.
• Flexible, adaptable, and responsive to change. 
• A prolific user of Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint