Ben Laidler
Customer Service / Support
About Ben Laidler:
I am a Conversation Designer at Chip, and I am responsible for our in-house Chatbot. I have recently spearheaded a handful of new initiatives that have increased our self serve rate as well as our customer satisfaction.
Experience
I am a Conversation Designer at Chip, and I am responsible for our in-house Chatbot. This ranges from creating a draft of the chatbot, or a specific conversation flow within the main bot, presenting this to VP stakeholders, creating and testing the flow, then setting it live and monitoring for our metrics.
Education
I have shadowed our Conversation Designer at Chip and have since taken on the same responsibilities.
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