Benita Ukonu

A self-driven and resourceful Personal banker with over 9 years experience within the banking and finance industries. A well-established record of successfully delivering projects to required scope, quality, time and budget. A solution-driven enthusiasts with dire interest in data advancement and transformation as it focuses on assisting institutions achieve their corporate and business goals.  

Highly experienced in ensuring great Customer experience by providing an excellent service delivery. Experienced within Waterfall and Agile frameworks. ility to prioritize work, work in fast paced environment and meet tight deadlines.

I am highly experienced in ensuring great Customer experience by providing an excellent service delivery. Experienced within Waterfall and Agile frameworks. Key strengths include: Analyzing existing business processes / systems to identify procedural/service gaps and optimise practices/workflows; to liaise between business, service and the technical teams to and ensure a positive customer outcome, effectively managing stakeholders to elicit and refine requirements to ensure that new processes and systems meet specific client needs, customer service delivery, Customer Relationship management, customer’s needs analysis and proffering the right solution, Resilient, self- motivated and adaptable with great multitasking skills, Great analytical and problem solving skills, Ability to multitask, prioritize work and work with minimal supervision, An excellent team player with integrity, a positive attitude, ability to share information with peers and transfer knowledge. I have an excellent communication and interpersonal skills, Self-motivated, strong ability to learn new things, ability to prioritize work, work in fast paced environment and meet tight deadlines.

I have a Masters Degree in Measurement and Evaluation

I earned a Bachelor's degree in Computer Science Education.