Bianca Castle

I am a confident, outgoing, and passionate recent English Literature graduate actively pursuing a career in the publishing industry. Currently working as a Protection Adviser in a mortgage firm, I bring strong communication skills, a fast-learning mindset, and a proven ability to deliver exceptional client service. With a background in both B2B and customer-facing roles, I combine professionalism with creativity and determination, making me a highly adaptable and driven candidate ready to thrive in a dynamic publishing environment.

Protection Specialist | Mortgage Required | January 2025 – Present

Experienced Protection Adviser specializing in life insurance, income protection, and critical illness cover within a mortgage firm setting. Skilled in conducting thorough client assessments, tailoring protection solutions to individual needs, and ensuring financial security aligned with mortgage commitments. Proven ability to build trust, meet regulatory requirements, and deliver expert, client-focused advice.
 

Protection Case Handler | Mortgage Required | June 2024 – January 2025

As an Administrator for a team of Protection Advisers in a busy mortgage brokerage, I provided essential support by managing client documentation, coordinating appointments, and ensuring compliance with regulatory requirements. I consistently exceeded expectations through exceptional organisation, attention to detail, and proactive problem-solving, contributing to a smooth and efficient workflow that enhanced both team performance and client satisfaction.

Customer Advisor | Argos |August 2023 – June 2024

As a Customer Adviser at Argos, I delivered high-quality service in a fast-paced retail environment, assisting customers with purchases, product queries, and order collections. I consistently demonstrated strong communication skills, product knowledge, and efficiency, ensuring a positive shopping experience. By handling customer concerns with professionalism and maintaining accuracy under pressure, I regularly exceeded performance targets and contributed to overall store success.

BA English Literature (2:1) | University of Reading | October 2021 – July 2024

Graduated with a 2:1 BA in English Literature (July 2024), developing strong analytical, research, and critical thinking skills. Experienced in articulating complex ideas clearly, managing deadlines, and producing high-quality written work - key strengths that translate directly into editorial precision, content development, and communication within the publishing industry.

A-Levels | The Broxbourne School | September 2019 – July 2021

English Literature (B), Business Studies (B), Sociology (B)
 

GCSEs | The Broxbourne School | September 2016 – July 2019

10 GCSEs grade 9-5, English Literature (9), English Language (8), Maths (5)