Bill Taylor

• A Chartered Information Technology Professional (CITP) with over 35 years of experience in the public and private sector
• Well-developed background in liaising, networking, negotiating and managing complex work programmes, providing business analysis and technical expertise on various multi-disciplined projects at a range of organisational sizes and levels
• Strongly motivational leader and communicator, successfully managing diverse portfolios and mentoring multiple teams
• Skilled in analysing, developing, testing, implementing, training, documenting and supporting quality systems to improve business critical processes and services
• Successfully manages time, cost and quality expectations by developing and maintaining productive client relationships, both independently and as part of a team, to ensure efficient and effective product delivery
• Ability to assimilate and communicate complex technical issues in a simple, non-technical manner

• Instrumental in unifying a disparate department to deliver cross cutting IT services, aligned with ISO20000 and SFIA
• Manages, motivates and builds strong teams to provide application support, training, hardware/software deployment and audio/visual services including defining and exceeding SLA, KPI and CSI targets
• Actively contributes to IT strategy and leads numerous cross-cutting projects, leveraging agile project management principles to implement and integrate business solutions
• Accountable for IT capital and technical refresh programme, achieving key business objectives through MoSCoW prioritisation
• Driven and passionate about implementing recognised best practices, tools and techniques, such as Getting Things Done (GTD), Agile, ISO, ITIL, SFIA, RACI and BPM modelling, engaging with colleagues to build capacity and capability

BA (Hons) in Data Processing

3 A Levels and 9 O Levels