Bonnie Sterling

am a highly motivated individual with a strong work ethic and focuswhich enables me to achieve positive results and to gain the best out of people. Ambitious, flexible and committed to working towards meetingorganisational needs. In short, I am hard working and have a desire to seethings through to completion.

Thuasne –Customer Service Administrator (Sept 2019 – March 2021: undertaking an apprenticeship on commencement; post made permanent following 6-month probation period)

Daily operational responsibilities for processing orders and returns; checking colleagues’ orders, delegating orders as required and ensuring orders were dispatched within a set daily target time. Invoicing customers via email and refunding customers via a specific portal. This included commercial invoicing for shipments to Ireland and overseas.

Liaison with Operations Manager in respect of faulty goods.

Daily liaison with a Courier service to provide proof of deliveries and regular liaison with company representatives, ensure catalogues and stock was sent to the reps on the road.

Extensive communication via the telephone and email with a diverse range of customers, including private patients, GP surgeries, Pharmacies, Orthotists and other medical professionals. Management of specific email ‘in-box’ for new products, requiring excellent product knowledge to action customer enquiries on specific products and accurate filing of allcommunications.

Responsible for processing financial transactions from hospitals, privateclinics and private patients and liaison with the Accounts department, particularly in respect of setting up new accounts.

Project management of new knee brace; this included ensuring information packs were distributed in line with set daily targets.

Picking and packing of orders in the warehouse.

Familiar with working to targets: targets set monthly by manager to includea VAT project and processing notes to support colleagues in training.

I have recently completed a Level 2 in business and administration. I have also completed my level 1 in business and administration and a level 1 in travel and tourism.