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Caelyn Coutinho

Caelyn Coutinho

Pursuing HR, Legal Support, or Administration

Legal

Slough, Slough

Social

About Caelyn Coutinho:

I am a driven and adaptable professional with a background in Law with International Business, complemented by hands-on experience in customer service, hospitality, and administrative roles. I bring excellent communication, organisational, and problem-solving skills, with a strong ability to build rapport with clients and work effectively in fast-paced environments. I take pride in delivering high standards of service, thriving in roles that require attention to detail, professionalism, and a proactive approach. I am keen to contribute to organisations where I can continue to develop, add value, and grow in responsibility

Experience

Receptionist
Crowne Plaza & Holiday Inn Express T4 | Feb 2024 – May 2025

Managed guest check-ins, bookings, and inquiries using Opera system efficiently.

Delivered personalised customer service in a busy hotel environment, ensuring smooth front desk operations.

Handled scheduling, guest requests, and concierge services, consistently fostering a welcoming atmosphere.

Receptionist
Arora Park Heathrow | Jul 2023 – Feb 2024

Supported front desk duties including appointment handling, guest support, and complaint resolution.

Utilised Opera system and managed telephone and email correspondence.

Maintained professionalism while managing multiple priorities in a fast-paced setting.

Sales Associate
Valette (BeauBelle) | Oct 2021 – Jun 2022

Delivered excellent customer service and supported client needs on the sales floor.

Managed stock levels, POS transactions, and ensured attractive store presentation.

Volunteer Sales Assistant
Zara Charity Shop | Jun 2021 – Dec 2021

Assisted with customer inquiries, donation sorting, and store organisation.

Maintained a clean and welcoming environment for customers and volunteers.

Education

LLB Law with International Business
University of Reading | Currently Studying | Expected Graduation: 2027

Business BTEC Nationals Level 3 – AA*
The Cardinal Wiseman Catholic School | 2021 – 2023

Sociology A-Level – B
The Cardinal Wiseman Catholic School | 2021 – 2023

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