caira murray

I have been working for Canon UK & Ireland, for over four years. My current role ‘Sales Administration Professional’ has developed my knowledge and intrigue for the sales cycle. Along with my experience in retail which involved negotiation, upselling and staying on top of trends and promotions. This role also requires verbal and non-verbal communication, working with key account managers, building customer relations and an attention to detail. I have developed proficient IT skills and thorough knowledge of Salesforce, Oracle and other CRM applications. 

I also work alongside HR and closely with the Learning and Development team to support and educate employees. Underlining the importance of Equality, Equity, Diversity & Inclusion within the workplace. I routinely deal with a range of employees from the ground level to directors and stakeholders, holding safe space conversations, webinars and chairing community meetings. Dealing with sensitive information and exploring uncomfortable topics, I exercise patience and empathy as well as taking on a “can do” attitude. In addition, I have a huge responsibility to analyse data, develop plans/projects and support systems, review processes and policies, and ensure we are up to date with inclusive strategies.

In my spare time I express my creativity through making music as half of a duo called Afro Comb, as well as pursuing photography and video editing. I express creativity wherever possible. As an independent musician, self-managing and self-releasing projects centred around music. I produce creative treatments, manage a team of diverse artists and create/track our release schedule. Networking, collaborating and handling objections have been pivotal to our journey in the creative industry. 

I am a compassionate, ambitious, and multi-faceted individual seeking to thrive in a new environment where I can continue to challenge myself and grow, both personally and professionally. I am applying for this role as I believe my current skillset and experience are a good match for the role. I am a focused individual, a hardworking team player who is not afraid of challenging myself. 
 

More work experience can be provided upon request. 

I look forward to hearing from you, 
Caira Naomi Booth-Murray

Canon UK&I

Sales Administration Professional (B2B)

Nov 2022 - Present

Key Responsibilities: 

• Working closely with account managers to close large deals 
• Thoroughly check contracts i.e. costs, billing, delivery locations, configuration 
• Processing deals through the system until delivery of devices and software 
• Managing my diary, workday and targets/KPI’s 
• Training and coaching new starters and account managers 
• Using various CRM software such as Oracle and Salesforce 

Skills:

• Clear and concise communication 
• Patience and understanding 
• IT skills, with various CRM applications and Office 365 
• Honesty/managing expectations with customers and prospects 
• Eye for detail and accuracy when finalising contracts

Inclusion Ambassador (L&D) | HR Steering Group

Sept 2019 - Present

Key Responsibilities: 

• Tracking and implementing positive and vital changes within the business 
• Create campaigns for data collection and surveys 
• Organise events, webinars and training material 
• Manage projects, objectives and ownership for positive action 
• Governing initiatives and projects inline with our inclusive culture 
• Supporting the wellbeing of underrepresented groups within the business 

Skills: 

• Analyse data and present to various employee networks and senior staff 
• Empathise with employees with a non-judgmental, active listening approach 
• Confidence talking/presenting to large groups of people and one-on-one

Customer Support Specialist

Feb 2019 - Nov 2022

Key Responsibilities: 

• Going above and beyond to delivery exceptional customer service 
• Empathising and resolving complaints 

Skills: 

• Interpersonal, verbal and non-verbal communication 
• Understanding customer needs and expectations

Levis Strauss & Co

Supervisor

2017 - 2019

Key Responsibilities: 

• Promoted to a senior level within months, managing the team and shop floor 
• Trusted to open, close, cash up and process refunds/exchanges 
• Manage the team and shop floor 
• Stay up to date with promotions, trends and stock 

Skills: 

• Top Salesperson award 2 years in a row 
• Remaining clam under pressure whilst deescalating tense situations 
• Communicating with a diverse range of customers 
• Negotiation and upselling

Queen Mary University of London

Bachelor of Sciece | Chemistry BSC

I studied Chemistry at a Russel Group University, overcoming many institutional challenges, and achieving a 1st in my dissertation. Lab work involved using various computer programs, accuracy, discipline, and attention to detail.

Woodhouse Sixth Form College

A level

3A, 1B Math’s, Chemistry, Biology, & Art

GCSE

8A, 1B Including Math, Science, English, Sociology, Dance and Art