Caitlynn Heaney

ISTQB certified manual tester with 10 years experience.

Software test team lead | Syrenis | 2021-2022 

• Worked with the Delivery manager and software manager to create stories in Dev ops. 
• Managed test planning schedule for the team. 
• Brought in best practices for testing.
• Brought in testing using Postman and swagger for API Testing
• Brought in requirement-based test scripts
• Led all testing initiatives to ensure software releases meet or exceeded requirements
• Tested web based applications. 
• Set up knowledge sharing sessions for the testers.  
• Knowledge and understanding of SQL to test data flows

Senior Test analyst 2019-2020/Software test team lead | PICO | 2020-2021

• Worked with the software manager to create stories in Jira for new projects. 
• Worked with Product Owners to create mockups of new software.  
• Worked with BAs to define user stories, performed ambiguity review of the requirements
• Regularly stand in as scrum master for the agile teams. 
• Created structured processes for defect management and resolution.
• Mentored and coached test team of 8 members doing regular catchups and 1-2-1’s with members both in local Manchester office and Cambridge office.
• Brought in and wrote automated test scripts for Postman to do API testing. 
• Coordinated and provided knowledge sharing sessions to new and existing hires. 
• Prioritizing task schedule of team to drive efficiency in delivery of testing.
• Designed manual test scenarios and test cases based on sprint backlog. 
• Creation of mind maps for exploratory testing
• Planned and led all testing initiatives to ensure software releases meet or exceeded requirements
• Was part of the management team to bring in automation to the company. 
• Enabled and encouraged team to bring forward new ideas for tools and processes to drive quality. 

Test analyst | Inspired Gaming Group | 2014-2019 

• Created, maintained and completed test scripts in enterprise tester. 
• Conducted API testing regularly.
• Raised and looked after defects in Jira.
• Set up various environments on multiple machines to ensure testing was completed to the highest quality.
• Conducted multiplatform testing and cross platform testing.
• Experience in testing various virtual sports. 
• Tested software in multiple European and Asian languages.
• Experience with server-based testing and end user GUI’s.
• Tested software used on tablets which ranged from user interface to back-end databases.
• Knowledge of Italian gambling laws and regulations
• Wrote best practice testing documentation to be used by the department. 

Global UAT, regression Tester and Data analyst | the royal bank of scotland group | 2012-2014

• Created test scripts and ran them in Quality Centre/ Test Director as defined by each UAT requirement. 
• Experience in reviewing the full range of test/QA Documentation in accordance with the demands of various test projects. 
• Experience of delivering a full test cycle as lead tester. 
• Experience of full system lifecycle testing. 
• In charge of the handover from test to live environments and completing necessary testing in live to make sure there was a smooth transition.
• Attendance of test review meetings to track the progress of the project and call out issues and defects so they can be rectified in a timely manner to keep within working timescales and project budgets. 
• Often worked unsocial hours to ensure the delivery of a project.
• Creation of test data to be used within test scenarios 
• Completion of each UAT within agreed timescales. All scripts were completed with a high level of accuracy to ensure that all test requirements were met and that risk from any change in process/system is negated by the completion of UAT.
• Where required managed any defects to completion through Quality Centre, working alongside business partners to give regular updates and provide relevant information to close defects. 
• Supported in the creation, and delivery, of any required communications and training for all system updates and the implementation of new systems across HR. 
• Raised issues with current systems and negotiated fixes with developers. 
• Analyzed data sets 
• Cleansed system data mismatches
• Raised current system issues regarding data and helped bring in a fix so that the business could run in a cost and time efficient manner. 

A Level | 4 B | 2011 | 

ISTQB Certified