Carina Santos

Enthusiastic and reliable individual seeking full-time employment, preferably within the travel and tourism industry. Skilled in building relationships with people from diverse backgrounds, providing exceptional customer service, and displaying a positive attitude. Dedicated to exceeding expectations with a strong work ethic, reliability, and a commitment to high standards of performance.

Factory Operator | Ugo Foods (Borehamwood)​(Sep 2022 – Jul 2023)

- Managed product scanning, sorting, and diversion for a full range of Ugo food products.

- Operated industrial trucks, forklifts, and power pallets to move goods within the warehouse.

- Prepared pasta and noodle mixes following strict recipes.

- Maintained correct storage practices, ensuring products were kept in designated chilled rooms.

- Ensured compliance with all Health & Safety Policies.

- Maintained cleanliness and organisation within the warehouse.

Sortation Operative | Amazon (Hemel Hempstead)​(Oct 2021 – Jan 2022)

- Organised inventory, maintaining accurate stock levels and performing regular inventory checks.

- Picked and packaged customer orders, ensuring accuracy and security for shipment.

- Adhered to health and safety protocols, preventing accidents and ensuring a safe working environment.

- Operated various warehouse equipment such as forklifts and pallet jacks.

- Verified product labels and inspected items for quality and condition.

- Managed physical tasks, including lifting, carrying heavy items, and working in varying temperatures.

- Addressed and resolved issues related to missing items, incorrect shipments, or inventory discrepancies.

Customer Assistant | Sports Direct (Brent Cross)​(Nov 2019 – May 2021)

- Operated tills and self-scan terminals, managed cash handling, and completed end-of-day procedures.

- Assisted customers in selecting and purchasing items, providing expert advice.

- Conducted stock audits, ensuring inventory levels matched shelf stock and reporting discrepancies.

- Maintained a clean and organised shop floor, restocking sales areas as needed.

- Handled customer complaints professionally and diplomatically.

- Set up promotional displays to enhance sales.

BTEC Level 2 & 3 | Barnet & Southgate College​(Sep 2021 – Jun 2022)

- Travel and Tourism