Catalin Steinbergher

Sales assistant 

Chimera recruitment Selfridges 

2023 – ongoing 

·       I am engaged in professional collaborations with esteemed luxury fashion brands, including Prada, MiuMiu and the distinguished Fortnum and Mason, among others.

·       Committed to deliver superior customer service which encompasses warmly welcoming customers, promptly addressing their inquiries and thriving to ensure their utmost satisfactions.

·       Being responsible for maintaining an organised shopping environment and fostering a welcoming ambiance. 

·       Upholding the company’s reputation by embodying professionalism and demonstrating enthusiasm in all interactions. 

·       Ensuring all customers are treated with the utmost respect and courtesy, reflecting the company’s commitment to exceptional service.

·       Operating cash registers, managing financial transactions and maintaining balanced drawers.

Achievements

Positive feedback from all locations 

Assistant manager

Young’s Rose & Crown Hotel/Pub - Wimbledon Village

2021 – 2023

• I have successful track record of leading, coaching, and inspiring large teams comprising up to 70 individuals, which has been instrumental in achieving remarkable outcomes. Through strategic task delegation, I ensured that each team member’s strength was maximized while addressing their development areas. I implemented a comprehensive performance tracking system through feedback from clients and coworker, leveraging key performance indicators (KPI’s)and regular feedback sessions, resulting in consistent improvements in surpassing organisational goals.
• In addition to payroll management, I played a pivotal role in overseeing the daily financial transactions at our company. This included the meticulous counting of register drawers, reconciling discrepancies and preparing banking deposits. My commitment to maintaining the financial integrity of our operations led to improved cash handling procedures and minimized instances of cash discrepancies. I have implemented a wastage list to help minimize financial losses and I have conducted inventory audits to facilitate the preparation of orders for the upcoming week. 
• Managing consistently high volume of daily customers interactions, adeptly resolving issues, addressing complaints, facilitating hotel and pub/restaurant bookings, and promptly responding to emails and calls, all with the goal to ensure optimal customers satisfaction. Customers are at the heart of all day-to-day duties.
• Collaborating with the GM, I participate in critical business decision-making processes maintaining great stakeholder relationships and assume responsibility for overseeing the entirety of operations in GM’s absence.
• Demonstrating diligence in health and safety, food safety, allergen awareness, risk assessment according to company and GOV regulations. 

Achievements:

Achieved “Wimbledon Games” target by +12% vs LY taking the account to the largest gain within all UK accounts.

A proven business growth of 20% vs previous years since I have joined.

Assistant manager

Young’s The Alexandra - Wimbledon 

2018 – 2021

• Overseeing, mentoring, and attracting talent, while assigning responsibilities to achieve goals and optimize sales performance.
• Establishing weekly meetings with both management and staff to ensure the effective implementation of systems aimed at driving revenue growth.
• Generating financial reports, ensuring all cash procedures and necessary documentation are completed, set monitor and control budget for the business. 
• Monitoring and ordering supplies, implementing improvements for products and service, maximize functionality and attractiveness, set and monitor quality and service standards. 
• Resolving customers complaints, handling diverse situations for an excellent customer experience 

Assistant Manager 

All Bar One – Leicester Square 2016-2018

Assistant Manager 

Zumbura – Clapham Common 2013-2016

University of Economics and Business Administration 

Alexandru Ioan Cuza, Iasi, Romania 

2011-2013

Finance/ Marketing/ Customer acquisition and retention/ HR

Technical Service College 

Gheorge Cartianu, Piatra Neamt, Romania

2005-2009