Catia Sofia Handem Serrado

I bring to the table a wealth of experience in Human Resources, with a deep passion for creating impactful, employee-centric workplaces. My journey in HR has been marked by a strong focus on recruitment, policy development, and system implementation, all while navigating the ever-evolving landscape of workplace culture. I thrive in environments that demand agility and innovation, always striving to improve the way organisations manage their most valuable asset – their people.


Over the years, I’ve had the privilege of leading end-to-end recruitment efforts across diverse industries, from healthcare to retail to professional services. My approach to recruitment is grounded in efficiency and quality, ensuring that the right talent is identified, nurtured, and seamlessly integrated into the company. I’ve also played a pivotal role in optimising HR operations, implementing digital systems that not only streamline processes but also ensure compliance with the latest regulations.


I’m particularly passionate about fostering inclusive and engaging workplace cultures. Through a combination of strategic communication and employee-first initiatives, I’ve contributed to building environments where teams feel valued, supported, and motivated to thrive. Whether it’s improving onboarding and offboarding processes or spearheading diversity and inclusion programs, I am always looking for ways to enhance the employee experience and drive long-term retention.


My expertise extends to developing HR policies that align with legal frameworks, such as UK employment law and GDPR, ensuring that organisations operate within compliance while maintaining a positive and fair work culture. I’ve also leveraged data and analytics to track key HR metrics, enabling better decision-making and continuous improvement in HR processes.


Looking ahead, I am excited to continue growing my career in HR and am currently pursuing a CIPD certification to stay at the forefront of industry best practices. I believe that by continuously learning and adapting, I can continue to drive meaningful change in the organisations I work with, helping them navigate the complexities of talent management and organisational growth.

Human Resources professional with 10+ years of experience across recruitment, HR operations, compliance, and employee engagement. I’ve worked in both start-ups and multi-site organisations, successfully building HR systems, policies, and processes from the ground up. I’m currently an HR Manager in a growing healthcare company, supporting business expansion, workforce planning, and digital HR transformation.

Bachelor’s degree in Business Management from Middlesex University and currently pursuing a CIPD Level 3 Diploma in People Practice. Also completed an Access to HE Diploma in Business Studies from Kensington and Chelsea College.