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celiston fernandes

celiston fernandes

Uber Driver- Driving with a smile :)

Customer Service / Support

Leagrave, Luton

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About celiston fernandes:

I am a graduated in hospitality and spent my early career working in various roles in Hotels and resorts. mostly in Food and Beverage. One thing I've really taken away form the hospitality industry is the importance of building strong relationships with everyone you work with. i am a big fan of football and love spending time outdoors.

Experience

Uber Driver, Uber Technologies, Inc. (Feb 2023 - Present)

  • Ensures excellent customer experience by communicating effectively with passengers and maintaining the vehicle in top condition.
  • Responsible for loading/unloading, choosing the fastest routes, and staying calm in stressful situations.
  • Maintained a high rider rating of 4.9 stars.

Accounts Assistant, SM Global Consultancy Limited (Jan 2018 - Jan 2023)

  • Handled data processing in MS Excel, bank reconciliations, and business expenses using SAP Concur.
  • Coordinated internal/external audits and managed financial documentation and credit card reconciliations.
  • Conducted administrative tasks, including filing, reporting, and tagging fixed assets.

Food and Beverage Assistant, Hilton Hotels & Resorts (Aug 2013 - Dec 2018)

  • Enhanced sales and profits by implementing innovative revenue-increasing ideas.
  • Improved client attendance by ensuring excellent hospitality.
  • Managed inventory, supported senior managers with clerical duties, and controlled food, beverage, and labor costs.
  • Arranged staff rotas for optimal cover during peak periods and supervised shifts to ensure efficient operation.

Education

  • AAT Foundation Certificate In Bookkeeping Level 2- AAT
  • Fr. Agnel Multipurpose Higher Secondary School Verna, Goa, India (June 1999’ TO March 2001’) (equivalent to GCSE level)
  • Fr. Agnel Institute of Catering Goa, India

         Diploma in Food and Beverage service

  • ADVANCE TRAINING PROGRAMME (INTERNATIONAL HOSPITALITY)

        Cruise Line- Star Hotel

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