Cenk Senel

I'm a highly motivated IT professional with experience in 1st Line IT Support, Helpdesk, and Service Desk Analysis. I specialize in troubleshooting, maintaining, and configuring IT systems, including Microsoft Windows Servers, Microsoft 365, and basic networking solutions. My goal is to contribute my problem-solving skills to a dynamic team while continuously developing my technical expertise.

I have hands-on experience as an IT Support Analyst, where I managed system troubleshooting, device installations, and customer support for software and hardware issues. In my previous roles, I maintained service level agreements, logged calls using Helpdesk software, and supported Active Directory and VMware ESXI environments at a basic level. I also bring additional skills from my quality analyst background, including data reporting, root cause analysis, and compliance with quality standards.

I hold a Bachelor's Degree in Civil Engineering from Kocaeli University, Turkey, and have pursued certifications like Cyber Security Principles Level 2 NCFE and IT Support Analyst, demonstrating my commitment to expanding my IT expertise.