About Chanchal Kumar :
Highly efficient and revenue orientated Cluster Operations Manager with over 19 years of experience in hospitality. A motivator and leader comfortable with supervising team of over 60 employees.Comfortable in fast-paced environment to providequality service for patrons while effectively mentoring the team. Forward thinking multi-tasker able to analyse situations and costs, and successfully determine profitable outcomes.
Experience
Novotel/ibis London ExCel (Accor Hotels) June, 2022 to till date Cluster OperationsManager
Novotel - 257 bedrooms, 1 restaurant, 1 bar & terrace, 24/7 room service and 14 meeting rooms
Ibis – 278 bedrooms, 1 restaurant & 1 bar
Managing day to day operation for both hotels withmultiple outlets and meeting rooms.
Job Description:
Guest Experience
• Visible to all guests – asking for their feedbackand building relationships.
• Collaborating with colleagues and hotel teammembers to establish and implement servicesand programmes that exceed guestexpectations.
• Driving improvement in guest satisfaction goals.
People
• Developing programmes and initiatives toincrease team engagement that are
aligned with the hotel’s service philosophy.
• Developing, implementing and monitoring team member succession planning to ensure futurebench strength.
• Establishing performance and development goals for team members and provide mentoring,coaching and regular feedback to enhanceperformance.
• Oversee HR related actions in accordance withcompany rules and policies.
Financial
• Preparing annual capital, cash flow plans toaccurately forecast budgets.
• Analysing financials to drive revenues, future profitability and maximum return on investment.
• Using distribution channels and technology platforms to drive revenue and maximising market share.
• Leading capital plans and asset management initiatives, including working with GeneralManager to maintain or improve property’smarket leadership position.
Responsible Business
• Ensuring a safe and secure environment forguests, colleagues and hotel assets.
• Developing and carrying out action plans to beenvironmentally-conscious by
taking steps to reduce the hotel’s carbonfootprint.
• Perform other duties as assigned.
Ibis London Wembley (Accor Hotels) March, 2021 to June 2022 Assistant General Manager
210 bedrooms, 1 restaurant and 1 bar
Ibis London Wembley (Accor Hotels) June, 2018 to March, 2021 Food & Beverage Manager
210 bedrooms, 1 restaurant and 1 bar
The LaLiT London
Assistant Food & Beverage Manager April, 2017 to June, 2018
70 bedrooms, 1 fine dining restaurant, bar, lounge, room service, 3 meetings rooms, spa and health club
The Grange Holborn
Front Office Duty Manager June, 2016 to April, 2017
201 bedrooms, 2 specialty restaurants, 24/7 bar, lounge, room service, 8 meetings rooms, spa andhealth club
The Domain Hotel & Spa, Bahrain
Food & Beverage Manager May, 2014 - June, 2016 131 bedrooms,8 fine dining restaurants, bars, lounges, roomservice, 6 meetings rooms, spa and health club
The Domain Hotel & Spa, Bahrain
Outlets Manager March, 2013 - May, 2014(Pre-Opening)
131 bedrooms, 8 fine dining restaurants, bars, lounges, room service, 6 meetings rooms, spa andhealth club
The Gulf Hotel, Bahrain
Assistant Manager - Meeting & Events May, 2010 – March, 2013 361 bedrooms, 16 fine dining restaurants, bars, lounges, room service, 33 meetings rooms, spa and health club
Grand Hyatt Doha Hotel & Villas, Qatar
Meeting & Events Supervisor October, 2008 - May, 2010 (Pre-Opening)
249 bedrooms and 91 villas, 7 fine dining restaurants, bars, lounges, room service, 12meetings rooms, spa and health club
Hyatt Regency, Dubai
Meeting & Events Supervisor September, 2006 – October, 2008 421 bedrooms, 11 fine dining restaurants, bars, lounges, room service, 14 meetings rooms, spa and health club
The Leela Palace, Kempinski, Bangalore
Meeting & Events Executive May, 2004 – September, 2006 357 bedrooms, 6 fine dining restaurants, bars, lounges, room service, 14 meetings rooms, spa and healthclub
Education
• Bachelor of Science in Hospitality & HotelAdministration by Institute of HotelManagement, Bangalore (India) 2001 - 2004(University Degree)
• Industrial Training for 22 weeks at Sahara Star Hotel, Mumbai
• Intermediate (12th) from Kendriya Vidhyalaya,Tagore Garden, New Delhi, 1999- 2001
• Senior Secondary (10th) from KendriyaVidhyalaya, Tagore Garden, New Delhi, 1998
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