Charlie Stewart

A well-organised and solutions-focused professional with proven experience across contract, project, and business management in commercial environments. Brings a structured, process-led approach while maintaining a personable and collaborative working style. Reliable, punctual, and trusted to manage pressure and competing priorities without losing focus on quality or delivery. Looking to join an organisation that values strong processes, high standards, and offers genuine opportunities for career progression.

Proserv UK Limited

1st July 2025 – Present

Global Service Manager (Topside and Subsea)

• Functional leadership and coordination of all Service Managers globally.

• Execution and governance of standardised service delivery processes across sites.

• Oversight of service delivery performance metrics across time, cost, and quality dimensions.

• Alignment of technician planning and delivery resource allocation with project execution needs.

• Development and tracking of key performance indicators for global service execution.

• Support of operational efficiency improvements and project delivery optimisation initiatives.

• Identification and mitigation of service delivery risks and bottlenecks.

• Global implementation of planning tools, systems, and reporting mechanisms.

• Contribution to business unit growth through support of strategic service expansion.

• Delivery of structured updates and insights to the Topside and Subsea SVPs regarding service

• delivery performance and issues.

• Governance and compliance with Proserv’s operational policies, quality standards, and safety

• regulations, ensuring high standards of service delivery worldwide.

• Working with the HR, Manufacturing and other BU service teams, support the development and

• contribute to maintaining a global technician competency tool.

• Carry out annual reviews of service rates to ensure that global charge out rates are aligned with

market.

Proserv UK Limited

1st November 2021 – 30th June 2025

Service Manager

• Deliver efficiencies and operational improvements through the department to allow for

improved project deliveries and an enhanced Customer experience.

• Implement internal best practice processes and procedures to provide alignment across the

globe and consistent delivery of control systems products and services.

• Execute the strategic business plan for revenue growth, competence, training, Customer

experience, equipment investment and market definition/penetration.

• Achieve and report key performance indicator targets for the department.

• Ensure customer expectations and satisfaction are met or exceeded.

• Evolve GY to meet changing market and Customer needs, including provision of renewables, OEM and

predictive maintenance capabilities via the Service Department.

• Grow Margins and Revenue within the department

• Manage all commercial aspects of the P/L for the department

• Overseeing the project engineers costing on projects, analysing the costs, comparing to bids.

• Controlling the risks from the start of the project, execution and invoicing

• Review and negotiate Terms and Conditions

• Bid and negotiate rate and commercial framework agreements and proposals

Proserv UK Limited

1st January 2021 – 31st October 2021

Customer Relationship Manager

• Provide responsive service to key clients to develop Proserv’s Aftermarket relationship with them.

• Work with service project engineers and coordinators to ensure timely submission of quotes and

documents, as well as ensuring excellent responsiveness to technical and commercial queries.

• By working with the service department, engineering, and project management; ensure successful

execution of individual customer projects, including the planning of materials and resource in order to

successfully deliver in a timely manner and to a high standard.

• Set up an operating rhythm with each designated customer to ensure contract deliverables are met

through the tracking and execution of actions in line with customer KPI’s.

• Lead quarterly and annual Business Performance Reviews with key performance indicators agreed with

clients, and travel to client premises to do so as required.

• Develop and maintain an asset tracker with customer asset base and spare equipment.

• Manage customer equipment obsolescence and identify and report risks across assets.

• Work with Aftersales Manager to develop and execute a strategy for each client.

• Identify additional service opportunities across customers’ existing asset base and communicate this

with the service team.

• Attend service meetings with updates on latest customer developments, flagging internal and external

risks to successful project or contract execution.

• Assist with continuous improvement of departmental processes and procedures

Proserv UK Limited

1st August 2015 – 1st January 2021

Service Supervisor

• Manage the GY Field Service Technician pool, including review, planning and communication to team

members of all relevant information including contract conditions, specifications, drawings, work

instructions, policies and procedures for the execution of the project and any training and development

requirements.

• Overall responsibility for the day-to-day service operations with a view to maintaining a high standard

of service provision with the project specific personnel, supervisors and offshore technicians.

• Ensure work processes and quality standards employed by reporting teams are consistent with both

Company and Customer requirements including QHSE policies and standards.

• Identifying business improvements opportunities and discussing and giving input to short- and long

term strategies.

• Plan and resource all workloads for offshore operations to ensure timely delivery of work, and also

liaising with the Workshop Manger to plan availability for onshore assembly and testing support.

• Manage offshore operations to ensure service efficiency, optimum quality, service, safety and cost

effective management of resources.

• Work in partnership with the human resources department regarding team employees including

identifying recruitment and learning and development requirements, managing absence and

performance, including conducting appraisal process for those within area of responsibility.

• Develop team members, providing guidance, support and mentoring to create a supportive environment

of continuous improvement and helping to ensure a positive work experience.

• Work with engineering teams as required, to develop and deliver engineering solutions for the

customers and service operations.

• Prepare post project reports and contribute to monthly and quarterly management performance reports.

• Grow the GY service provision beyond subsea controls. Explore new markets and secure

contracts/work scopes in general maintenance, decommissioning, renewables, storage, OEM/others

equipment

Proserv UK Limited

1st April 2013 – 1st August 2015

Service Co-ordinator

• Co-ordinating Projects from start to finish

• Liaison with Engineers, project managers and other departments

• Invoicing / Revenue

• Accruals / Profit and Loss / WIP / Cost analysing

• Liaise with clients from Start project to finish

• Manage the administration team which consists of Travel, Quotations, Medical, Survival, Injections,

Purchase orders for suppliers, Raising job numbers, Checking purchase orders from clients, Annual

leave, Lieu days, Invoicing for services, Timesheets and expenses, Travel packs , Third Party Invoices,

Expediting - supplier purchase orders, Booking rental orders and sub hires in, Filing field reports and

procedures, Training on aspects on AX12

• Quotations

• Chasing payment of Invoices / Issues with third party invoices

• All elements of AX12 for Rental / Services

• Shipping / Logistics

• T&C - chasing Legal

• Contracts / Rates

• Raising Variations

• Organise Personnel /Equipment for jobs

• Chasing / Uplift Purchase Orders - Clients

• Purchase Order

• Approval for ordering parts

Weatherford/Proserv

August 23rd, 2011 – 1st April 2013

Service Administrator

• Travel / Meet and Greets

• Medical, Survival, Injections

• Purchase orders for suppliers

• Raising job numbers

• Checking purchase orders from clients

• Annual leave, Lieu days

• Invoicing for services

• Timesheets and expenses

• Travel packs

• Third Party Invoices

• Expediting - supplier purchase orders

Wenaas

November 10th 2010 – August 2011

Assistant Purchaser / Planner

• Regular contact with suppliers

• Commercial Decisions

• Proactively Expedite

• Update ERP

• Escalate and communicate delivery dates

• Highlight prices increases to sourcing

• Forecasts

• Raising purchase orders

• Dealing with invoice queries

• Suppliers and warehouse queries and problems

Halliburton (PSL Energy Services)

September 2007 – November 8th 2010

Service Planner

• Sales Order / Work Order Creation

• Cost Tracking for Projects

• Verification of Charges & Backup Documentation prior to Invoicing

• Invoice Queries

• Goods Receipting

• Assistant with Contracts, Purchase Orders & Variation Orders

• Tracking of Vendor Purchase Orders

• Scheduling of Equipment

• Delivery & Return of Equipment

• Requisitions & Ordering Equipment

• Client & Vendor Liaison

• Accrual Reports

PSL Energy Services (Halliburton)

November 2006 – September 2007

Administration Assistant

EDUCATION & QUALIFICATIONS Oriel High School (1999–2003) GCSEs including Maths (B), English Language & Literature (B/B), Double Science (C/C) and additional subjects East Norfolk Sixth Form College (2003–2006) AS Levels: Psychology (C), Law (B), English Literature (D) A2 Level: Psychology BTEC National Public Services Level 3 – Distinction ECDL (Computer Applications) Halliburton (2009) NVQ Level 3 in Business SAP / ERP / AX12 / D365 Purchasing / Requisitions / Finance / KPI Microsoft Word / Excel / Power Point ISOH Course / ISO 9001 Internal Auditor course Payroll Diploma (New Skills Academy) / Level 2 Diploma in Human Resources (New Skills Academy)