Chikamso Uleanya

I am an MSc Business Management graduate from Swansea University, specializing in Human Resource Management, with over a decade of experience in customer service and team leadership. My career includes significant tenure as a Customer Service Manager at NTA-STARTV Network Limited, where I developed skills in client relations, team development, and departmental administration. Currently pursuing a CIPD Level 3 qualification, I aim to transition into a Graduate HR trainee role, bringing strong organizational and leadership abilities honed through professional and academic projects.

I possess excellent interpersonal and communication skills, proficiency in Microsoft Office Suite, and foundational knowledge in data analytics tools such as SQL and Power BI. I thrive in fast-paced environments and excel at multitasking, evidenced by my experience managing customer service teams in dynamic settings. Passionate about continuous learning and professional growth, I seek to apply my problem-solving and analytical skills in human resources to contribute positively to an organization's HR functions.

I have over ten years of experience in customer service, highlighted by my role as Customer Service Manager at NTA-STARTV Network Limited in Nigeria. In this position, I led a team of 100 call center agents, generating daily reports, managing escalated issues, and overseeing recruitment and onboarding processes. My efforts in monitoring departmental performance and coordinating training sessions contributed to achieving industry-leading customer service ratings and a 70% customer retention rate. Additionally, I handled significant administrative tasks, including managing attendance and conducting monthly performance assessments.

Recently, I have expanded my experience in the UK, working as a Sales Advisor at Nestware, Carpetright, where I honed my skills in customer interaction, sales processes, and administrative duties. In this role, I ensured customer satisfaction by providing product knowledge, resolving inquiries, and coordinating fitting services. I also gained experience as a Care Assistant at Bloomfield Care Home, offering personal care, emotional support, and meticulous record-keeping for clients. These roles have reinforced my ability to adapt and excel in diverse work environments, demonstrating my commitment to customer satisfaction and operational efficiency.

I hold an MSc in Business Management with a focus on Human Resources Management from Swansea University, where I am also pursuing a CIPD Level 3 qualification. Additionally, I earned a Bachelor of Science degree in Human Anatomy from the University of Port Harcourt in Nigeria. My educational journey has equipped me with a strong foundation in business management principles, human resources practices, and scientific knowledge, complemented by certifications in data analysis, customer relationship management, and contact center operations.