Chris Oliver
Technology / Internet
Services offered
Independent contractor with over a decade of experience leading IT service transitions for major brands such as Post Office & Burberry; directed high-value RFPs at Lloyds Register & Southern Water. Achievements include reducing aged tickets by 50% as part of a supplier service improvement, delivering an 89% CSAT within the first two weeks of a new ServiceDesk launch & managing supplier transitions for national infrastructures across diverse sectors.
Experience
Designed service transition blueprints & service models for D365 F&O at Chanel & Biffa.
• Led EUC supplier transitions & service improvements at Burberry & CQC.
• Managed supplier transitions for major national infrastructures at the Post Office & Ministry of Justice.
• Directed high-value RFPs & service transitions at Lloyds Register & Southern Water, including ServiceNow implementation & Service Desk insourcing.
Education
MSP Foundation, 5th Edition - May 2021 ITIL 4 Managing Professional Transition – Apr 2021 SCRUM Master – Apr 2019 PRINCE2 Practitioner – Jul 2015 PRINCE2 Foundation – Jul 2015 ITIL v3 Managers Bridge, Expert – Apr 2011 | COBIT V4.1 Foundation – Apr 2009 ITIL v2 Managers Certificate, Red Badge – Jun 2007 ITIL v2 Foundation – Mar 2007 HOS Excellence in Leadership Programme – Jul 2007 ATLAS Leadership Programme – Sep 2005
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