Chris Tippett

A strategic thinker and problem solver, I am deeply passionate about curating personalised inspirational journeys for UHNW clients. With meticulous organisation, I thrive as a team-player and results-driven individual, constantly pursuing and sharing knowledge.

Travel & Lifestyle Specialist, American Express Europe LLC, Travel & Lifestyle Services
Mar 2018 to Oct 2024

American Express Travel & Lifestyle Services offers its premium customers a full suite of services, from meticulous trip planning to personalised lifestyle offerings.

Use top-notch consulting skills to recommend tailored products and services, leveraging GTLS partnerships, and collaborate with colleagues to understand true traveller profiles.
Own the customer journey from start to finish, building a deeper connection.
Bring membership to life daily by crafting bespoke itineraries and lifestyle experiences.
Stay ahead of industry trends to offer insightful knowledge and sell products and services with confidence.
Be a “Specialist” sharing personal insights into top travel destinations and lifestyle events, with customers and colleagues, and forge relationships with key partners to deliver flawlessly executed, personalised experiences.

UHNW Experience Guru: My expertise spans multi-centre itineraries, luxury tour operator collaborations and savvy use of Sabre GDS. This includes bespoke journeys across cruise, safari, luxury rail, round-the-world flights, and luxury charter of jets, yachts, and private homes.
Theme Park Whisperer: I specialised in theme parks and Disney Vacations, seamlessly adapting to travellers’ needs, whilst navigating post-COVID travel guidelines.
15 Consecutive 100% RTF Scores “Toby’s travel industry expertise is second to none!”
Shangri-La Award: Shangri-La recognised me as the UK Agent driving the highest revenue. I orchestrated a bespoke multi-suite accommodation and concierge package for a fabulous multi-generational family’s New Year celebration.

Pandemic Task Force, American Express Europe LLC, Customer Engagement Network
Apr 2020 to Oct 2020

Pandemic Pivot: I shifted gears into customer service for all UK card operations during the pandemic.
Fast-Paced Expertise: I adeptly managed customers’ queries, applications, and delicate situations - from advising on debt to aiding vulnerable callers and overseeing deceased accounts.
Reactive Servicing Pro: My Pandemic Task Force experience sharpened my reactive servicing skills.

Centurion Card Relationship Manager, UK & ICC, American Express Services (Europe) Ltd
Oct 2005 to Feb 2018

Centurion Card Relationship Manager: I owned the customers’ experience, handling both reactive and proactive tasks for their Ultra-High-Net-Worth lifestyle.
Swift Solutions: I nailed first-call resolution for customer enquiries using Sabre GDS, deftly managing multiple changes to travel plans. Simultaneously, I secured sports and concert tickets, as well as luxury retail items.
Collaborative Genius: I teamed up with colleagues to craft meticulously detailed itineraries.
British Airways Reward: I clinched the highest percentage of premium cabin bookings, earning a luxurious fam-trip to Las Vegas and West Hollywood.
Business-Engineering Wins:
I spearheaded the creation and rollout of Subject Matter Experts.
I successfully re-engaged over 1500 dormant customers.

American Express Services (Europe) Ltd, 1995 to 2005

Leisure Travel & Tours, May 2003 to Sep 2005
Membership Travel Service’s Out of Hours Servicing Jul 1999 to May 2003
Platinum Card Personal Account Executive, Sep 1997 to Oct 1999
Project Excalibur in conjunction with Sabre Helpdesk Jul 1997 to Sep 1997
Operations & Ticketing, AMEX BTC Oct 1996 to Jul 1997
The American Express Travel Trainee Programme Sep 1995 to Sep 1996
 

Airtransport Training & Consultant Services - Business Travel Air Level One & Two
Association of Train Operating Companies - Quality of Service
BTEC National Diploma in Travel & Tourism – Pass, with Distinction