Christopher Haywood

I've been working in retail and customer service for 15 years, I know how to handle tough situations and how to resolve them. I am a motivating influence on my team and a hard worker.

Shift Leader, 04/2021 to Current
Tesco - Fegg Hayes, Stoke on Trent

• Managing the team, organising breaks, and various roles and tasks that
 the team has to perform during the shift, communicating in a friendly
 and constructive manner.

• Dealing with personal issues members of the team may be suffering
 and helping to motivate them.

• Pushing the expectations of the company and making sure that they
 are carried out.

• Ensuring customer service is top-notch, and dealing with customer
 complaints and queries.

• Effectively managed teams of 15+ employees, providing ongoing
 training and guidance to maximise potential.

• Delegated tasks according to team members' strengths to guarantee
 maximum sales opportunities and store efficiency.

• Maintained team-oriented atmosphere with open communication and
 quick conflict resolution.

• Trained new hires and set up mentoring relationships to drive team
 performance.

Customer Assistant, 03/2010 to Current
Tesco - Fegg Hayes, Stoke on Trent

• Customer Service, Serving Customers.
• Delivering expectations of management.
• Working stock, checkouts.
• Helping management to deliver the best customer experience, and

 company expectations.
• Maintained sales floor stock levels through consistent monitoring and
regular replenishments.
 

• Provided fast, effective checkout service, maintaining high levels of
 customer care whilst improving transaction speed.
• Deep cleaned shopfloor to uphold strong hygiene and presentation

 standards.
• Handled cash and card payments, managing accurate, efficient

 balancing and cash up.

Sales Assistant, 03/2008 to 11/2009
Alton Towers - Alton, Staffordshire
• Provided service with a smile, offering courteous, helpful advice to

 best meet customer needs.
• Greeted customers and offered assistance with selecting merchandise,

 finding accessories, and completing purchases.
• Accepted and processed cash, cheque, card and mobile payments

 using POS systems.
• Worked energetically to maintain efficient operations during peak

 trading hours.

Sales Assistant, 01/2004 to 08/2007
Kwik Save - Fegg Hayes, Stoke on Trent
• Provided service with a smile, offering courteous, helpful advice to

 best meet customer needs.
• Accepted and processed cash, cheque, card and mobile payments

 using POS systems.
• Greeted customers and offered assistance with selecting merchandise,

 finding accessories, and completing purchases.
• Shelved and merchandised new products in visually appealing,

 organised displays to engage customers.
• Assisted customers with product selection and sales, recommending
coordinating items to increase transaction value.
 

NVQ Level 1, Radio and Journalism, 07/2004
Newcastle-under-Lyme College - Newcastle-under-Lyme, 

A-Levels, English Language and Literature, 07/2004
Newcastle-under-Lyme College - Newcastle-under-Lyme, 

A-Levels, Government and Politics, 07/2004
Newcastle-under-Lyme College - Newcastle-under-Lyme, 

GCSE's 07/2002
James Brindley High School - Stoke on Trent