Christopher Toso

Dedicated hospitality professional with 12+ years of experience delivering exceptional front-of-house and guest services in high-volume, premium environments. Skilled in visitor reception, client relationship management, event coordination, and administrative support. Proven ability to provide a seamless, welcoming, and safe experience for all guests while managing operational tasks with precision. Adept at booking systems, meeting room preparation, catering coordination, and complaint resolution. Fluent in English and Spanish, with excellent interpersonal skills and the ability to communicate effectively with diverse audiences. Highly adaptable, discreet, and solutions-driven, committed to upholding brand standards and delivering service excellence at all times.

Z Hotels Victoria Night Hotel Manager May 2021 – Present 

Maximised daily room revenue through effective room allocation, upselling, and proactive availability management. • Supported food and beverage service in Z Café and Bar during the night shift, boosting late-night revenue and enhancing the guest experience. • Completed and reconciled Night Audit Reports with 100% accuracy, promptly investigating and resolving any discrepancies. • Produced and distributed Business on the Books (BOB) reports, providing up-to-date occupancy and revenue insights for management decision-making. • Implemented and enforced Standard Operating Procedures (SOPs), improving audit compliance and operational efficiency. • Designed and delivered staff training programmes that enhanced team skills, boosted morale, and reduced service error. • Handled late-night guest requests and complaints promptly, achieving a significant reduction in negative feedback and increasing guest satisfaction. • Streamlined communication across HSK, maintenance and front desk team, ensuring timely completion of tasks and reducing operational delays. • Managed cash handling and stock control for reception and café/bar, reducing discrepancies and optimising inventory levels. • Maintained high standards of safety and security by conducting regular walk-arounds, monitoring public areas for suspicious activity, and ensuring adherence to hotel safety procedures.

Anglia Ruskin University 
BA (Hons) Degree in Illustration & Animation 

Saint Francis Xavier College BTEC Art & Design – Distinction, Distinction, Merit (3 A-levels grade A, A, B) 
GNVQ Intermediate Art & Design – Merit (4 Grade A GCSEs)