Chung Chung Stockman

Music graduate currently studying UX design and working in retail. 

January 2024 -present time: Sales Associate Fortnum & Mason, St Pancras International - Full time.

Serving customers with in-depth knowledge of the companies’ and products’ history while working as part of the team in a busy tourist location. 

• Earned an exceptional service award with a mystery customer within the first 3 months of employment.

• Located in a busy tourist location, this role  requires outstanding customer service as well as in-depth knowledge of the products and their history, with the ability to recommend customers seeking gifts, be it tea, biscuits or condiments. 

• This role also includes various administrative and physical tasks such as monitoring the temperatures in the fridge, stock levels, replenishing stock on to the shelves where needed, emptying the bins, printing labels for new products, weighing out loose-leaf tea and making custom labels for customers on champagne.

August 2023 -December 2023: Juicer at Joe & the Juice, Regent’s Street - Full time.

Making and serving juice, coffee and sandwiches at a busy juice bar on Oxford Circus, central London.

• A role that demanded a demonstration of excellent time management skills, problem solving and work ethic while working to meet deadlines under pressure and maintaining an understanding and a positive attitude with empathy towards clients, going the extra mile while making juices and food products.

May 2022 -March 2023 Server at Dishoom King’s Cross -Full time.

Delivered high quality food service in an extremely busy workplace which had the capacity for over

350 guests with high turnover of tables in a popular restaurant.

• Excellent customer service and communication skills serving food in a friendly and knowledgeable manner in an extremely busy workplace with high turnover of visitors.

Received excellent reviews with customer feedback reviewed every week based on individual

performance which required strong organisational and people skills.

• Required in depth learning of the menu and history behind dishes and drinks served while ensuring all steps of service and allergy procedures were adhered to with mystery diners in

mind. Adept at food & drinks handling, allergy procedures, cash payments and cash out. 

May 2021 - May 2022: Assistant for The Music Room at Sands Films Studio -Part Time

Live music streaming venue with a live in-house audience.

• Signed guests in, sold tickets & ushered the audience into the concert venue with a warm and friendly manner and solved visitor queries with a knowledge of the venue's programme and directed members of the public to amenities.

• Monitored live online reception and replied to messages and questions which required independent and creative approach while promoting concerts across social media platforms such as: Youtube, Facebook, Instagram & Twitter.

• Assisted rehearsals & setup with microphones and cameras for the live concerts streamed online which required excellent communication and organisational skills while interacting audiences and performers.

Education:

2016-2020: BMUS MUSIC 2:1| NEWCASTLE UNIVERSITY |

2013-2015: A Levels: Music A, Art History B, Film Studies B, Classics B.

2011-2012: 6 GCSEs including Maths & English Literature & Language Grades A-C.

Additional Skills and Qualifications

Italian Language level B2.