Constantin Girjoaba

I am a friendly, outgoing individual who is confident and motivated to succeed. 
I approach life with a driven and positive attitude that I apply to every aspect of my life. 
I'm a hardworking, dedicated and loyal member of staff with a desire to provide excellent customer service on a consistent basis. Proven track record of delivering exceptional guest experiences, managing high-pressure situations with grace, and providing services to meet diverse guest needs. I am eager to make the transition to a 5-star hotel to enhance my knowledge, learn about 5-star standards, and gain comprehensive experience across all departmental funtions.

Key skills and expertise

- Ability to work under pressure
- Willing and quick-learner
- Self- Motivated
- Excellent communicator
- Initiative
- Creative problem solver
- Microsoft Office
- Adobe Illustrator
- PMS:Oracle Hospitality Opera
- TNA Wizard 
- First Aid Training
- Manual Handling Training
- Native language Romanian, fluent in English, basic knowledge of French

Awards and achievements 
-Awarded the Employee of the Year: 2020, 2022
-Level 2 Welfare & Vulnerability Engagement Training (WAVE)
- Participating in various meetings organized by Golden Keys, including events such as Educational Day and Trade Show

Hobbies and interests

Watching documentaries, exploring London, playing tennis, reading, theatre, cooking, history, travelling, drawing and painting, creative writing, running 10k

EMPLOYMENT HISTORY

Concierge
Leonardo Royal London City Hotel, Tower Bridge, London ( 4* hotel)
June 2014 – August 2024
I initially commenced my career as a doorman, where my responsabilities included greeting guests, assisting with luggage, monitoring guests and visitors to ensure safety and security, and ensuring that guests had a positive experience. Over time, I advanced within the department, progressing through roles such as porter, junior concierge, and assistant head concierge. As of Septemeber 2023, I have been managing the deparmtent. 
Role Summary:
- Deliver high standards in customer service
- Taking phone calls, sending emails, taking and sending deliveries
- Managing complaints
- Keep the working area and the front area clean and tidy
- Making rotas, brief the team about the daily guests, events and tasks
- Making reservations for restaurants, theatre, events, tranfers
- Providing porterage services and occasionally butler services 
- Helping other departments in the hotel

Christmas casual worker 
Royal Mail – Croydon Centre 
December 2020
Role Summary:
- Handling incoming packages and checking the condition of them
- Sorting mails and parcels by postcodes/ areas and prepare them for collection and distribution
- Assisting colleagues with disabilities by supplying mail and creating a comfortable environment to facilitate thier work.

Bartender 
Atmosphere Café and Lounge, SC Campanas Srl, Timisoara, Romania
October 2007- May 2014
Role Summary:
- Preparing and serving cocktails and coffee products to customers 
- Customer service, interacting with customers, assessing bar preferences
- Health&Safety compliance, labeling procedures 
- Placing orders and stock check
- Keeping the bar clean and sanitation.

EDUCATION 
2003-2007
National College ” Spiru Haret ” – Tirgu-Jiu, Romania 
Batchelor Degree
Main subjects: Mathematics, Science, History