Coralie Gracia

Statement of Qualifications

I have been a Duty Manager for five years in the sales sector, where I have honed my skills in leadership and customer engagement. My educational background includes a degree in Psychosocial Studies, which has equipped me with a deep understanding of human behavior and effective communication strategies. Additionally, I hold a diploma in nursing, providing me with a unique perspective on empathy and care that translates well into customer service.

Throughout my career, I have developed strong communication skills that are essential for success in sales. I am bilingual and fluent in French, allowing me to connect with a broader range of clients and enhance customer relationships. My ability to communicate effectively not only helps in understanding client needs but also fosters trust and rapport.

Key Skills

• Sales Skills:
  • Negotiation
  • Persuasion
  • Customer Relationship Management (CRM)
  • Product Knowledge
  • Closing Techniques
• Communication Skills:
  • Active Listening
  • Clarity and Conciseness
  • Non-verbal Communication
  • Conflict Resolution
  • Presentation Skills
• Personal Skills:
  • Empathy
  • Adaptability
  • Problem-solving
  • Team Collaboration
  • Time Management

With a robust background in sales and management, I have effectively served as an advisor and call handler for general practitioners (GPs), demonstrating a strong ability to drive results and enhance client relationships. My experience encompasses over six years in the medical sales sector, where I have consistently exceeded sales targets through strategic planning and execution.

In my role as a sales advisor, I successfully managed client accounts, providing tailored solutions that meet the specific needs of healthcare professionals. This involved conducting comprehensive needs assessments and delivering product demonstrations that highlighted the benefits of our offerings. My consultative selling approach has not only facilitated increased revenue but also fostered long-term partnerships with clients, resulting in high customer satisfaction rates.

As a call handler, I adeptly navigated complex inquiries from GPs and their staff, ensuring timely and accurate responses to enhance service delivery. My ability to communicate effectively has been pivotal in resolving issues swiftly, thereby maintaining operational efficiency within the practice. Additionally, I implemented training programs for new team members on best practices in customer engagement and product knowledge, which contributed to improved team performance and client retention.

Overall, my blend of sales acumen and management expertise positions me as a valuable asset in any healthcare-focused organization seeking to optimize their sales processes while enhancing client relations.

I hold a degree in psychosocial studies, which has provided me with a comprehensive understanding of the psychological and social factors that influence individual behavior and well-being. This academic background has equipped me with the theoretical knowledge necessary to analyze and address various psychosocial issues effectively.

In addition to my degree, I have completed a nursing diploma, which has further enhanced my practical skills in providing holistic care. This nursing education emphasizes the importance of integrating psychosocial care into clinical practice, ensuring that I am well-prepared to support patients' mental health alongside their physical health needs. The combination of my studies in psychosocial aspects and nursing practice allows me to approach patient care from a well-rounded perspective, focusing on both emotional support and medical treatment.

In summary, my educational background includes a degree in psychosocial studies and a nursing diploma, enabling me to deliver comprehensive care that addresses both psychological and physical health needs.