Cynthia Mithra Johnson

A results-driven and detail-oriented Analyst with over three years of experience in data analysis, stakeholder engagement, and business strategy within dynamic and fast-paced environments. Proven expertise in turning complex datasets into actionable insights to drive business outcomes. Adept at collaborating across teams to deliver measurable marketing solutions and optimise performance. Passionate about leveraging analytical skills and innovative thinking to support strategic goals and achieve commercial success.

Project/Business Analyst
Royal Mail – Farringdon, London
07/2023 – 12/2024

• Partnered with cross-functional teams and stakeholders to gather and document business requirements, ensuring clarity and alignment with organisational objectives.
• Utilised process mapping and workflow analysis to identify inefficiencies and design solutions, reducing operational bottlenecks by 20%.
• Spearheaded knowledge management initiatives, developing frameworks to enhance the adoption of IT systems, improving accessibility to organisational know-how.
• Collaborated with IT architects to evaluate solutions, ensuring they adhered to long-term technical and cost-effective goals while aligning with enterprise architecture standards.
• Designed and facilitated workshops to support requirements elicitation, ensuring stakeholder engagement and consensus on project deliverables.
• Leveraged advanced Excel to perform data analysis, creating actionable insights and interactive dashboards that informed strategic decision-making.
• Ensured all deliverables were compliant with regulatory frameworks, contributing to the seamless transition from project to operational phases.

PMO Analyst
Worldpay – Bank, London
10/2021 – 03/2023

• Captured and analysed business and technical requirements for system enhancements, translating complex needs into actionable deliverables.
• Created functional documentation and process diagrams, bridging the gap between global business stakeholders and technical teams.
• Designed dynamic dashboards using advanced Excel capabilities, enabling real-time project tracking and performance analysis.
• Proactively identified and mitigated risks, ensuring projects adhered to timelines, budgets, and compliance requirements.
• Managed stakeholder relationships across diverse regions, resolving conflicts and facilitating the seamless execution of global initiatives.

Bachelor’s (Hons) Degree in Business Management
Bayes Business School – London, UK
Class II Upper Division | Graduation Year: 2021