Daaood Arif

Highly dedicated and empathetic professional with over 10 years of experience in high-pressure customer-facing roles,
culminating in recent, specialized experience in social work and complex case management. Proven ability to provide
direct support to vulnerable individuals, conduct comprehensive needs assessments, and develop personalized intervention
plans. Expert in building rapport, advocating for client needs, and coordinating access to essential services (housing,
mental health, substance misuse). Combines strong organizational skills and meticulous record-keeping with exceptional
crisis de-escalation and cross-cultural communication abilities, making a significant impact in the non-profit and community
intervention sector. Seeking a challenging role to leverage a deep commitment to client stability and independence.

I have over 10 years of experience in customer service, case handling, and client support across telecoms, retail, insurance, and outsourced service environments. My background includes managing high‑volume inbound and outbound enquiries, resolving complex complaints, and maintaining accurate case records while consistently meeting performance targets.

I have extensive remote working experience, demonstrating strong self‑management, organisation, and the ability to work independently under pressure. My roles have involved KYC processes, case ownership, order management, and providing clear, effective communication across multiple channels. I am skilled at assessing customer needs, delivering tailored solutions, and maintaining transparent updates throughout the customer journey.

Across my career, I have built a reputation for professionalism, patience, and a calm approach to challenging situations. I consistently deliver high‑quality service, contribute to customer satisfaction, and support business objectives through strong relationship‑building and problem‑solving abilities.

I completed my GCSEs at Walton High School, achieving strong grades in English Language, English Literature, Maths, and Applied ICT. I then progressed to Nelson & Colne College, where I studied A‑Levels in Sociology, ICT, Computing, Media Studies, and Business Studies, achieving high grades across all subjects. This combination of technical, analytical, and communication‑focused qualifications has supported my ability to work effectively in customer service, problem‑solving, and technology‑based environments.