Dale Murphy

Experienced Customer Support leader in the Tech/Games Industry. Being part of 3 start up Customer Service Centers has allowed me to learn and grow my own skillset to identify opportunities to enhance the service expected by customers. I have worked in multiple roles from agent up to Director which has given me great insight in what customers expect from support. My personal goal is to look at new and innovate ways to be where the customer is and provide exceptional service.

I leverage data-driven insights to make informed decisions that enhance the customer experience. By analysing operational data, I identify areas for improvement and optimise processes accordingly. Customer journey mapping plays a key role in uncovering friction points and potential blockers. Collaborating with cross-functional teams, I work to address these challenges and remove barriers, ultimately increasing customer satisfaction and operational efficiency.

I always aim to provide the level of service I would expect myself as a customer. 

Director, Player and Creator Experience
Noice Streaming
2.5 years

Associate Director of Player Experience
Ubisoft Entertainment
1.5 years

Player Support Operations Manager
Ubisoft Entertainment
3+ years 

Area Manager
Ubisoft Entertainment
3+ years

Supervisor
Zenimax Media
1+ year

CMI LEVEL 3 AWARD IN FIRST LINE MANAGEMENT (QCF) | SEPTEMBER 2019 | 
NEWCASTLE UNIVERSITY

BTEC NATIONAL DIPLOMA IN COMPUTER STUDIES | AUG 2001 | 
SALISBURY COLLEGE