Damian Woods

I am a dedicated, hardworking and focused individual looking for a new role to progress in my career. I am confident in my ability to prioritise whilst working towards tight deadlines. I have a passion for developing others and delivering an outstanding customer experience.

WORK EXPERIENCE

      Partner and Compliance Manager (Assistant Team Manager)
      Waitrose & Partners Wootton | 2013 - Present 

Lead and develop a team of Partners to deliver an excellent customer experience. Create an environment where Partners find worthwhile and satisfying employment, promoting a culture of continuous learning and delivering an outstanding Partner experience. Part of the Branch Leadership Team and making a valuable contribution to the safe, legal and profitable operation of the branch, successfully implementing changes as required.

• Hiring Manager
• Partner life cycle 
• Workday implementation lead
• Development of a resourcing strategy
• Creation of a clear learning strategy for the branch
• Lead the recruitment of Partners
• Branch manpower and succession planning
• Line manage 20 Partners
• Duty Manager, trusted store key holder and responsible for Partners’ well-being and health and safety
• Disciplinary and grievance trained
• Partner development and performance management
• Branch risk assessments and legal documentaion
• Seconded to local branches to implement best practices and develop branch teams

Various management positions

John Lewis / Waitrose  | 2004 - 2013 

As a member of the Branch Leadership Team, I contributed to the success of the whole shop and my areas of responsibility. Led a team of Partners; set their direction; brought our customer first culture to life; and created a positive environment so my Partners could thrive, reach their full potential and feel empowered to deliver great service for our customers.

• John Lewis Section Manager Women Fashions & Fashion advisory
• John Lewis Electronic Home Technology Aftersales Manager:

Accountable for customer technical support line; dealt with service agents; managed budgets; delivered John Lewis service standards.

• Waitrose Section manager Customer service,Ambient and Operations
• Branch Forum Representative and Branch Councillor representing the branch at Partnership Council.
• Supported the delivery of  5 branch openings.
• Project managed various projects working with head office teams
• Worked in 13 Waitrose branches and two John Lewis branches
• Appeared on national television representing Waitrose.
• Line managed teams between 20-100.

Equality, Diversity & Inclusion training - John Lewis Partnership
John Lewis Partnership, Wootton  (February 2021)

Food Hygiene & Hazard Analysis and Critical Control Point (HACCP) for Managers - Waitrose and Partners
Waitrose, Wootton  (January 2020)

Food Safety & Hygiene Level 2 - Waitrose and Partners

Waitrose, Wootton (December 2020)

Hiring Manager training - John Lewis Partnership

Waitrose, Wootton (January 2021)

Data Protection (handling information the right way)

Waitrose, Wootton (October 2019)

Disciplinary and Grievance trained 

Waitrose, Wootton (November 2020)