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Damian Woods

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About Damian Woods:

I am a dedicated, hardworking and focused individual looking for a new role to progress in my career. I am confident in my ability to prioritise whilst working towards tight deadlines. I have a passion for developing others and delivering an outstanding customer experience.


 

Experience

WORK EXPERIENCE

      Partner and Compliance Manager (Assistant Team Manager)
      Waitrose & Partners Wootton | 2013 - Present 

Lead and develop a team of Partners to deliver an excellent customer experience. Create an environment where Partners find worthwhile and satisfying employment, promoting a culture of continuous learning and delivering an outstanding Partner experience. Part of the Branch Leadership Team and making a valuable contribution to the safe, legal and profitable operation of the branch, successfully implementing changes as required.


 

  • Hiring Manager
  • Partner life cycle 
  • Workday implementation lead
  • Development of a resourcing strategy
  • Creation of a clear learning strategy for the branch
  • Lead the recruitment of Partners
  • Branch manpower and succession planning
  • Line manage 20 Partners
  • Duty Manager, trusted store key holder and responsible for Partners’ well-being and health and safety
  • Disciplinary and grievance trained
  • Partner development and performance management
  • Branch risk assessments and legal documentaion
  • Seconded to local branches to implement best practices and develop branch teams


 

Various management positions

John Lewis / Waitrose  | 2004 - 2013 

As a member of the Branch Leadership Team, I contributed to the success of the whole shop and my areas of responsibility. Led a team of Partners; set their direction; brought our customer first culture to life; and created a positive environment so my Partners could thrive, reach their full potential and feel empowered to deliver great service for our customers.


 

  • John Lewis Section Manager Women Fashions & Fashion advisory
  • John Lewis Electronic Home Technology Aftersales Manager:

Accountable for customer technical support line; dealt with service agents; managed budgets; delivered John Lewis service standards.

  • Waitrose Section manager Customer service,Ambient and Operations
  • Branch Forum Representative and Branch Councillor representing the branch at Partnership Council.
  • Supported the delivery of  5 branch openings.
  • Project managed various projects working with head office teams
  • Worked in 13 Waitrose branches and two John Lewis branches
  • Appeared on national television representing Waitrose.
  • Line managed teams between 20-100.


 

Education

Equality, Diversity & Inclusion training - John Lewis Partnership
John Lewis Partnership, Wootton  (February 2021)


 

Food Hygiene & Hazard Analysis and Critical Control Point (HACCP) for Managers - Waitrose and Partners
Waitrose, Wootton  (January 2020)


 

Food Safety & Hygiene Level 2 - Waitrose and Partners

Waitrose, Wootton (December 2020)


Hiring Manager training - John Lewis Partnership

Waitrose, Wootton (January 2021)


 

Data Protection (handling information the right way)

Waitrose, Wootton (October 2019)


 

Disciplinary and Grievance trained 

Waitrose, Wootton (November 2020)


 

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