Daniel Ebert Kellman

Results-Driven Team Leader | Customer Experience & Operational Excellence

A highly motivated and commercially-aware leader with a proven track record of exceeding performance targets in demanding, customer-facing environments. Formally trained through a comprehensive Supervisor in Training (SIT) program, I have a strong foundation in coaching teams, managing daily operations, and driving performance.

My analytical approach is demonstrated by my record in profit protection, where I consistently outperformed peers, personally accounting for 47% of my team's recovered undercharge value in a key period. I am passionate about creating exceptional customer experiences and fostering a team culture built on efficiency, safety, and integrity.

I am now seeking a challenging Team Leader or Operations role where I can apply my skills in leadership and process improvement to contribute to a forward-thinking organization.

Front-End / Member Services Assistant | Costco Wholesale: September 2020 – Present

A high-performing team member in a demanding, customer-facing environment with a proven record of leadership and operational excellence. Consistently ranked among the “top 5” cashiers for speed and renewal rates and formally recognised as a “senior member” and the “leading catcher of undercharges” in official appraisals.

Leadership & Training: Formally qualified through the Costco Supervisor Training (SIT) program. Regularly deputized for my supervisor to coordinate and train staff, manage breaks, and resolve customer disputes.

Operational Excellence & Profit Protection: Demonstrated an exceptional aptitude for profit protection, personally obtaining 47% of the value of all undercharge errors for my team in a key period despite representing only 1 of 11 staff members.

Safety & Compliance: Competently upheld and executed critical safety procedures, including daily pallet racking and floor inspections, to ensure a safe and compliant operational environment.

Founder & Operator | Cake Kulture: Concurrent with other roles

Founded and currently manage a small-scale bespoke cake business, demonstrating essential 'owner-manager' and business development experience.

Client & Vendor Management: Manage the full client lifecycle, from initial consultation and requirement gathering to price negotiation and final delivery, consistently ensuring high levels of customer satisfaction.

End-to-End Operations: Oversee all business operations, including supply chain management, production scheduling, and quality control, to produce and deliver high-quality, bespoke products by deadlines.

Marketing & Brand Development: Built and maintain the business's online presence and brand identity through social media platforms like Instagram.

Sales Assistant | JD Sports (Oxford Street): January 2019 – October 2019

Exerted exceptional customer service in a high-traffic flagship store, working collaboratively with managers to exceed sales targets and uphold key performance indicators. Promoted sales of supplementary products to maximize business opportunities and trained in merchandise personalization.

Sales Associate | Gap (High Street Kensington): August 2016 – July 2017

Provided excellent customer service and drove in-store initiatives to maximize sales revenue. Excelled in a dynamic, high-pressure retail environment, consistently ensuring that sales targets were met and often exceeded during peak periods like Black Friday.

Costco Supervisor in Training (SIT) Program: Costco Wholesale | March – July 2024

Completed a comprehensive management training program covering key operational areas including staff rotas, merchandising, production, logistics, and stock ordering.

A-Levels (AS) & GCSEs: St. Mark’s Catholic School | 2011 - 2016

Achieved A grades in AS-Level Economics, Maths, and French.

Attained 10 GCSEs at grades A-B, including A grades in Maths, Core & Additional Science, and English Literature.

FA Level 1 Coaching Certificate: The Football Association

Includes certifications in First Aid and Safeguarding.