Daniel Ramsden

My Employment Background

I’m a personable, people‑focused professional with over five years’ combined experience in customer service, administration, and reception support across healthcare, retail, and commercial sectors. My career has included roles in the NHS, retail, and hospitality, giving me a strong foundation in communication, organisation, and problem‑solving.

I’ve handled everything from data entry and document creation to managing client records and supporting front‑of‑house operations. I’m confident using Microsoft Office, Google Workspace, and digital collaboration tools to keep tasks on track and operations running smoothly.

I work well under pressure, can manage my own workload independently, and enjoy collaborating with others to achieve shared goals. I’m now looking for a remote or hybrid role where I can bring my skills, adaptability, and commitment to delivering excellent service.

What I’m Passionate About

I’m passionate about people, ideas, and creativity — whether it’s listening to a thought‑provoking podcast while gaming, or enjoying a peaceful café with a green tea. I believe that a calm, curious mindset helps me bring patience, attention to detail, and fresh ideas into my work.

Special Skills & Interests

I bring experience in customer service, relationship building, reception and front desk operations, administration, and project coordination. I’m confident with digital collaboration tools, have strong written and verbal communication skills, and excel at time management and organisation. I remain process‑driven and results‑focused in both on‑site and remote environments.

Customer Service & Administration Professional with over six years’ experience across healthcare, retail, and hospitality.

• Pharmacy Assistant Technical Officer – NHS Hospital Pharmacy (Apr 2024 – Present)
• Pharmacy Stores Assistant – NHS Manchester Oxford Road (Jan 2021 – Mar 2024)
• Retail & Customer Service Assistant – Marks & Spencer, Manchester Victoria Station (Mar 2018 – Aug 2020)
• Hospitality Team Member – The Grain Loft, Manchester Airport (Sep 2017 – Nov 2017)
• Volunteer Retail Assistant – Age UK Charity Shop, Manchester (Aug 2016 – Sep 2017)

Skilled in reception support, stock control, data entry, scheduling, and client communication, with proven ability to work effectively in both on‑site and remote environments.

• Prince’s Trust Team Programme – Greater Manchester Fire & Rescue Service (2020)
• Level 2 Certificate in Information & Creative Technology and English Language – Manchester College (2016 – 2017)
• GCSEs – St Peter’s RC High School (2011 – 2015)
• Health and Food Safety Level 2 – Accredited Training