Dave Mowat

Strategic service and operations leader with 15+ years’ experience delivering service transformation, operational excellence and cost reduction across retail, financial services and veterinary sectors. Experienced delivering technology‑enabled change across customer‑facing organisations, improving customer journeys, service performance and adoption. Proven track record in process redesign, workforce optimisation and implementing measurable service operations where reporting and controls previously did not exist. A confident stakeholder manager and hands‑on delivery lead, experienced in product ownership and driving end‑to‑end service improvement through data‑led decision making and cross‑functional collaboration.

• Delivered £1.2m labour savings through workforce optimisation and operational efficiencies at the Co‑op, improving service delivery while reducing cost.

• Product Owner for Salesforce case management implementation across 23 business units, supporting 320 users onboarded (120 active weekly) and handling 2,000 cases per week, introducing measurable workflows and service reporting.

• Finalist in Retail Week Rising Star Award, recognised for leading innovation in service transformation and operational improvement.

• Delivered impactful mentoring that strengthened team capability, receiving outstanding feedback for supportive leadership and commitment to developing others.

• Led complex escalations and service recovery activity across multiple departments, strengthening operational resilience and service continuity.

Green belt - Lean Six Sigma